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5This seems a bit odd, but I have identified a large number of invoices which were incorrectly "paid" on a customer's account (perhaps others too?). I use SmartConnect to upload a payment file and have confirmed that the invoices uploaded correctly match the client's remittance information (eg, invoice 12345-1 is the intended invoice to be paid on both the SmartConnect file and the client remittance).
However, other invoices had the funds applied to them. In what appears to be all cases, the invoice number is similar (eg, 12345-2 vs 12345-1) and the funds were applied to the more aged of the invoices rather than the intended one. I am still working to confirm of they are all in the same dollar amount as well, but the first 8 or 10 examples I've identified are identical amounts. It's worth noting that the customer record is set for "manual" application.
This appears to have stopped happening some time since January (not yet 100% confirmed) but happened for most of last year (likely at least March-Dec). Is/was this a known issue and it has since been fixed??
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