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Small and medium business | Business Central, N...
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Correcting Sales Return Order

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Posted on by 75

Hi, 

I reopened the Released Sales Return Order to change the vendor but this error pops up. 

pastedimage1630133892545v2.png

  • Suggested answer
    JAngle Profile Picture
    159 on at

    In general with documents, once a posting is made then you can only change a field like that one by reversing posting.

    Do you mean customer? Error shows it is a sales return order. You can use undo receipt function if you access the posted receipt from the sales return order. Or you can add a second line to the order which is identical to the first but with a minus qty. for what was received.

  • Shang06 Profile Picture
    75 on at

    Sorry it's customer.

    How can I find the Undo Receipt Function?

  • Suggested answer
    JAngle Profile Picture
    159 on at

    On the sales return order you will have a button for receipts. Open the receipt. In the lines section there is a button called undo receipt. Will try to reverse whichever lines are highlighted

  • Shang06 Profile Picture
    75 on at

    pastedimage1630137226701v1.png

    Is it this one? Or this one?

    pastedimage1630137274788v2.png

  • Suggested answer
    JAngle Profile Picture
    159 on at

    Either of those pages. You want the line section of the receipt.

    Explained here: docs.microsoft.com/.../finance-how-reverse-journal-posting

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