20
The synchronization of customer information from HQ to other stores is faulty which results in 2 customers having the same HQID (I checked the database).
I would like to have detailed technical knowledge of what happens during the synchronization (from the data angle).
*This post is locked for comments
We've never really had issues like this in any of our HQ deployments for our customers, at least not outside of a faulty customization that provides customer editing. RMS out of the box should not cause this issue. Which version of RMS are you using at HQ/Store? Are you using any 3rd party modules for customer editing?
The only technical bits I can give is that Customer information is synchronized during a 401 from the store. If you want low-level information on data exchange, i'd suggest contacting Microsoft Tech Support and asking them for more information.
Stay up to date on forum activity by subscribing. You can also customize your in-app and email Notification settings across all subscriptions.
#1
André Arnaud de Cal...
291,280
Super User 2024 Season 2
#2
Martin Dráb
230,214
Most Valuable Professional
#3
nmaenpaa
101,156
Share
Report
All responses (
Answers (