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The synchronization of customer information from HQ to other stores is faulty which results in 2 customers having the same HQID (I checked the database).
I would like to have detailed technical knowledge of what happens during the synchronization (from the data angle).
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We've never really had issues like this in any of our HQ deployments for our customers, at least not outside of a faulty customization that provides customer editing. RMS out of the box should not cause this issue. Which version of RMS are you using at HQ/Store? Are you using any 3rd party modules for customer editing?
The only technical bits I can give is that Customer information is synchronized during a 401 from the store. If you want low-level information on data exchange, i'd suggest contacting Microsoft Tech Support and asking them for more information.
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