web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Dynamics 365 app for O...
Microsoft Dynamics CRM (Archived)

Dynamics 365 app for Outlook on-premise vs online

(0) ShareShare
ReportReport
Posted on by Vivian Voss 2 User Group Leader

Hi, 

I am looking for your experiences and thoughts on the subject. We are using Dynamics 365 on-premise at the moment with the Outlook plugin, but the plugin is giving us a lot of problems regarding Outlook performance, tracking, duplicated appointments, etc. Therefore I am researching the market a bit about the Outlook app. 

Is there anyone that has experiences with the Outlook app and Dynamics 365 v.8.2 on-premise? Should we try that, or is it only worth something when having the v 9.0 and above and online? 

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    Shidin Haridas Profile Picture
    Shidin Haridas 3,499 on at

    Hi Vivian,

    A little bit of context here. MSCRM has:

    1. Dynamics 365 for Outlook (also known as the Outlook plugin)
    2. Dynamics 365 App for Outlook (see what Microsoft did there. Confusing names!)

    I assume your question here is if we can use the 'Dynamics 365 App for Outlook' in your on-premise v8.2

    Answer is YES, you can. According to the requirements listed here.

    Should you be doing it?

    Well, the App is definitely faster, in terms of performance and leverages the UCI and all good things.

    But, from an user perspective, in terms of capabilities, according to me, the legacy Outlook plugin is better off. It renders the forms as-is with the ribbons and the familiar CRM experience. The newer Dynamics 365 App for Outlook is built on UCI and as such, it does take a little bit to get used to it.

    Besides, if you have custom script / customizations on your web-forms, there is a good change that these need a further refactoring to ensure that these work on the UCI.

    Let us not forget that Microsoft tried to depreciate the outlook plugin unsuccessfully, because capabilities in the Outlook plugin are more, though the experience in the newer app is better.

    Here is the comparison between the two.

    If my answer helps you, please mark it as verified.

  • Vivian Voss Profile Picture
    Vivian Voss 2 User Group Leader on at

    Hi Shidin,

    Thank you for your answer.  Just some extra questions to what you wrote:

    is the App for Outlook work better with version 9.0 and above? I have heard that they have fixed a lot of bugs there. That is also why we are thinking that the App for Outlook might be working better with the Online version of Dynamics 365. Is that true?

    I also read from the Dynamics 365 updates, that there is also coming a version 9.0.2 to on-premise. Maybe the App for Outlook will work better with that?

    Best regards,

    Vivian

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Congratulations to the February Top 10 Community Leaders

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
JS-09031509-0 Profile Picture

JS-09031509-0 3

#2
AS-17030037-0 Profile Picture

AS-17030037-0 2

#2
Mark Eckert Profile Picture

Mark Eckert 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans