Create service item

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Posted on by Malak aburas

When creating a service item from the service module i get this message

Type must be equal to inventory in item no . Current value is service

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Dynamics 365 Business Central

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Vaishnavi J 3,062 on at

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Hi,

Can you please share the steps on how are you creating the Service item along with the error screenshot?

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Malak aburas 25 on at

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I go to Service module -> order processing-> items-> new item

the templates list pops up , i have a template type ready with item type: service

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Vaishnavi J 3,062 on at

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Okay, when you follow the above steps when do you encounter the error.

Can you please attach the screenshot?

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Community Member on at

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Hello,

If you want to create Service Item, from the Service Orders, then enter Service Orders and fill in the fields as necessary. Choose the Create Service Item action. A number is assigned to the service item and a service item card is created. The Service Item No. field is filled in with the number of the new service item.

Hope this helps.

Thanks,

Steve

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Malak aburas 25 on at

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Unfortunately I can’t find the service order in the service module

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Community Member on at

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Malak,

Question first... What kind of BC License do you subscribe too? Essentials or Premium? If Essentials, Service Module is NOT included. You need the Premium license. Here is a pic for the Service Order :

Hope this helps.

Thanks,

Steve

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Malak aburas 25 on at

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Hello Steve

Indeed i have the essentials license, thank you for clearing this up for me!

I really appreciate your help !

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