Assign 1 contact to Multiple D365 Users

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Is it possible to assign multiple users to one account? Please note that these users should not be able to see other users' transactions or activities to this account.

If yes, how to do this?

Thank you in advance.

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Adrian Begovich 1,027 Moderator on at

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RE: Assign 1 contact to Multiple D365 Users

Hi cmmm,

You can assign account ownership to a Team, and place the users inside the Team. Your transactions and activities should be separate entities.

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RaviKashyap 55,410 Moderator on at

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RE: Assign 1 contact to Multiple D365 Users

Hi,

You cannot assign to multiple users but as suggested above, you can assign to a single team which contains multiple users. If the users are different for each account record then you can explore Access teams which works on the individual record.

www.quantacrm.com/.../setup-access-teams-dynamics-365-crm

www.sherweb.com/.../dynamics-365-access-owner-teams

Hope this helps.

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gdas 50,091 Moderator on at

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RE: Assign 1 contact to Multiple D365 Users

Access Teams does not allow ownership so its similar like sharing contact records to multiple user you can proceed with this . If you want to change the ownership of particular contact then you can create team for all the user and assign to contact.

If you dont want to see others user transactions you should use access teams.

You can check above link shared by Ravi and in addition you can also check below reference to know more.

crmbusiness.wordpress.com/.../crm-2015-the-benefits-of-access-teams

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Community Member on at

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RE: Assign 1 contact to Multiple D365 Users

Hello Everyone,

Thank you for your response.

I just want to clarify the scenario. The 4 users are not in the same team. This 4 users own and sell different brand of products or different products. This 4 users transact to this 1 account(for example, this is a reseller). This 4 users should not be able to see the transactions, activities, and communication of the other users to this 1 account.

Is this possible?

Thank you all

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RaviKashyap 55,410 Moderator on at

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RE: Assign 1 contact to Multiple D365 Users

Hi,

Yes, As mentioned above you can use Access teams.

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David Jennaway 14,065 on at

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RE: Assign 1 contact to Multiple D365 Users

You could also use sharing to share access to the account record to each individual user. Both sharing and ownership grant permissions, but one difference is that the shared records will not show in the 'My...' views (e.g. My Accounts). Note that, if you use sharing a lot (maybe 100 000s of records), then this can affect the overall CRM performance

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