CRM mobile app - Multi-factor authentication

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I have a specific question in regard of the CRM mobile application that is designed for tablets and smartphones.

If we need to authenticate users with a token like RSA Secure ID in addition to the regular username/password, does the mobile application support that?

I mean can the mobile app have a login form that support three fields: username, password and token? Or can the mobile app user be redirected to some custom login page where all these informations can be entered?

Thank you

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a33ik 84,331 Most Valuable Professional on at

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Hello,

As far as I know there is no such possibility.

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Here is what I have just found in MS documentation.

Microsoft says that mobile clients must use claim-based authentication in IFD setups.

This implies that mobile apps should support claim-based authentication and ADFS forms for authentication. As ADFS supports multi-factor authentication, I assume that the client should be able to support that. Am I wrong?

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Microsoft Dynamics CRM on-premises deployments require Internet Facing Deployment (IFD) for users to access their data on their tablets. If you have your Microsoft Dynamics CRM website available over the internet but it is not using the Microsoft Dynamics CRM IFD configuration, it is not supported. To verify that your on-premises deployment is configured for IFD, open Microsoft Dynamics CRM Deployment Manager on your Microsoft Dynamics CRM Server. The Authentication Summary section should show that both Claims-Based Authentication and Internet-Facing Deployment are enabled.

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dasaint 80 on at

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I am looking for the same information and already found that the mobile app supports multi factor authentication through IFD/ADFS. I can't answer if it works with an RSA Securre ID token, but MFA is possible (e.g. where you log in with your credentials, receive an SMS and have to enter that SMS on a next page).

It does require an on premise CRM:

"For on-premises deployments, Microsoft Dynamics CRM web application and mobile clients are capable of multi-factor authentication (MFA) using Windows Server 2012 R2 or another authentication provider that supports MFA. Using MFA can help make client authentication more secure.

Notice that using MFA requires that the device, operating system, and web browser are all MFA-capable. We recommend that you thoroughly test your MFA-capable devices running Microsoft Dynamics CRM to verify that your environment works correctly before deploying in a production environment."

You can find the details here and some more info on MFA through ADFS here.

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