CDX Environment is Gone

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Posted on by JE-29041340-0

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Hi:

My Business Central CDX environment is gone.

I created it two years ago, and I used it as recently as two days ago.

I can’t find any information online, as to what could have caused this or if there is a remedy.

Do you all have any thoughts on this?

Thanks!

John

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Dynamics 365 Business Central

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Verified answer

YUN ZHU 100,629 Super User 2026 Season 1 on at

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Hi, the maximum validity period of the CDX environment is 1 year. If you want to continue using it after more than 1 year, you need to apply for an Renew, but this requires Microsoft's review.

If you have not applied, this environment will enter an expired environment. Please see the information below for details.

https://yzhums.com/33707/

Hope this helps.

Thanks.

ZHU

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Judy Microsoft Employee on at

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Hi John,

As Mentioned, you can renew your Tenants by following the steps below:

How can I renew my Tenants?

Navigate to My Environments.

Locate the Tenant in My Tenants Details Table

If available to renew:

Select renew button on the summary screen, or within the Tenant details screen

Fill out the form

Select Submit

If not available to renew:

Navigate to Help section

Submit a ticket requesting a renewal

The reference link:

Microsoft Customer Digital Experiences

Best Regards,
Judy

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