How to Change Sales Transaction Status from His to Open

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Hello! so i have a question, i want to change a transaction status from history to open, my user made a mistake of some sort of mistake, something about un-applied? but anyhow we want to change the status of the transaction, how do i do it?

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Richard Wheeler 75,852 Moderator on at

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You would have to void the payment against the invoice. Changing the status is more than just flipping a flag. When you void the payment to an invoice it will move the historical sales document from the history tables to the open tables and then you can apply a fresh payment. The payment you just voided becomes a voided document and must be re-entered.

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Tristan Clores 2,812 on at

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Hi,

Is this a Payables transaction or Receivables?

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ended up calling support

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