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Microsoft Dynamics CRM (Archived)

Error when accessing a Contact Form

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Posted on by 165

I am trying to update our contact form. It is a custom form and when I am trying to edit it, I get an error message that it is unavailable. Other forms are still accessible. I have been using this form and making updates all morning, but now it is not working.

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  • VSS_Carolyn Profile Picture
    165 on at

    Here is the error message:

    Error

    An error has occurred.

    Try this action again. If the problem continues, check the Microsoft Dynamics CRM Community for solutions or contact your organization's Microsoft Dynamics CRM Administrator. Finally, you can contact Microsoft Support.

  • AaronRic Profile Picture
    10,035 on at

    Is this in CRM Online or CRM On Premise?

  • VSS_Carolyn Profile Picture
    165 on at

    This is in CRM Online.

  • vss_kim Profile Picture
    5 on at

    This is the error report message I receive when I try to open the "Contact" form.

    var LoadStartTime = new Date().getTime();

    function markRenderTime(){if(!document || !document.body || document.readyState !== 'complete'){window.setTimeout(markRenderTime,0);} else {if(!window.PostRenderTime){window.PostRenderTime = (new Date()).getTime();}}}

    window.setTimeout(markRenderTime, 0);

    var LOCID_IPADWINCLOSED = 'An error has occurred. Please return to the home page and try again.';

    var LOCID_UI_DIR = 'LTR';

    var LOCID_ACTION_UNSUPPORTED_ERROR = 'This action is not supported.';

    var LOCID_UNSUPPORTED_RIBBONACTION = 'This action is not supported on the browser that you are using.';

    var LOCID_LOOKUP_LABEL_FOR_EDIT = '\x7b0\x7d \x7b1\x7d';

    var LOCID_FIRST_WEEK_SELECT = 'FirstDay';

    var LOCID_BU_CANNOTDISABLE = 'It has been detected that this operation would deactivate all remaining business units and cannot proceed.';

    var LOCID_REMOTECOMMAND_ERROR = 'An error has occurred. Try this action again. If the problem continues, check the Microsoft Dynamics CRM Community for solutions or contact your organization\x27s Microsoft Dynamics CRM Administrator. Finally, you can contact Microsoft Support.';

    var LOCID_NON_SRS_FILTERSCHEDULE = 'Only SQL Server Reporting Services reports can be filtered or scheduled.';

    var WEB_APP_URL = '';

    var READ_FORM_ENABLED = true;

    var HELP_SKU = 'LIVE';

    var IS_OUTLOOK_LAPTOP_CLIENT = true;

    var IS_OUTLOOK_14_CLIENT = true;

    var CLIENT_MAJOR_VERSION = 5;

    var OUTLOOK_MAJOR_VERSION = 14;

    var WEB_RESOURCE_ORG_VERSION_NUMBER = '\x7b635067592260003403\x7d';

    var _DebugOnScriptError = false;

    var ORG_UNIQUE_NAME = 'vlamis';

    var ORG_ID = '\x7b163A57FE-A7CB-4A1A-9FC4-9951E38194B5\x7d';

    var USE_READ_FORM = false;

    var IS_PATHBASEDURLS = false;

    var USER_HELP_LCID = 1033;

    var USER_LANGUAGE_CODE = 1033;

    var IS_OUTLOOK_CLIENT = true;

    var IS_UEIP_ENABLED = true;

    var IS_ONLINE = true;

    var VERSION_STAMP = 1494585220;

    var ISV_ADDITIONAL_AUTH = '';

    var FeatureControl = {"FCB.Refresh.Fall":true,"FCB.Refresh.Sales":true,"FCB.Refresh.Common":true,"FCB.Refresh.Service":true};

    var REQ_ID = '27d44fb1-3366-484a-8d3c-0b16d3b29a3e';

    var IS_LIVE = true;

    var IS_ONPREMISE = false;

    var IS_SPLA = false;

    var IS_CLAIMS = true;

    var UseTabletExperience = false;

    var _ErrorCodesIsvAborted = '0x80040265';

    var ScriptErrorReportingPreference = 2;

    var _bPresenceEnabled = true;

    var ORG_LANGUAGE_CODE = 1033;

    var ORG_FULLNAME_FORMAT = 1;

    var ORG_IS_APP_MODE = false;

    var SERVER_URL = 'https\x3a\x2f\x2fvlamis.crm.dynamics.com\x2f';

    var AUTHENTICATION_TYPE = 3;

    var CRM2007_WEBSERVICE_NS = 'http\x3a\x2f\x2fschemas.microsoft.com\x2fcrm\x2f2007\x2fWebServices';

    var CRM2007_CORETYPES_NS = 'http\x3a\x2f\x2fschemas.microsoft.com\x2fcrm\x2f2007\x2fCoreTypes';

    var CURRENT_THEME_TYPE = 'Outlook14Silver';

    var CURRENT_WEB_THEME = 'Default';

    var RefreshFormTheme = 'Outlook15White';

    var USER_ROLES = ['b319bc7b-4660-e211-a852-78e7d1620f5e'];

    var USER_GUID = '\x7b2F8F3309-E438-4B1A-84EE-C35D46B7E3DB\x7d';

    var ORG_DATE_START_DAY = 0;

    var USER_DATE_FORMATSTRING = 'M\x2fd\x2fyyyy';

    var USER_DATE_SEPARATOR = '\x2f';

    var USER_DATE_FORMATTED_FORMATSTRING = 'M\x2fd\x2fyyyy';

    var USER_DATE_START_DAY = 0;

    var USER_TIME_FORMAT = 'h\x3amm tt';

    var USER_SHOW_WEEK_NUMBER = false;

    var ORG_TIMEZONE_OFFSET = -300;

    var __cultureInfo = {"dateTimeFormat":{"AMDesignator":"AM","Calendar":{"MinSupportedDateTime":"\/Date(-62135596800000)\/","MaxSupportedDateTime":"\/Date(253402300799999)\/","AlgorithmType":1,"CalendarType":1,"Eras":[1],"TwoDigitYearMax":2029,"IsReadOnly":false},"DateSeparator":"/","FirstDayOfWeek":0,"CalendarWeekRule":0,"FullDateTimePattern":"dddd, MMMM dd, yyyy h:mm:ss tt","LongDatePattern":"dddd, MMMM dd, yyyy","LongTimePattern":"h:mm:ss tt","MonthDayPattern":"MMMM dd","PMDesignator":"PM","RFC1123Pattern":"ddd, dd MMM yyyy HH\u0027:\u0027mm\u0027:\u0027ss \u0027GMT\u0027","ShortDatePattern":"M/d/yyyy","ShortTimePattern":"h:mm tt","SortableDateTimePattern":"yyyy\u0027-\u0027MM\u0027-\u0027dd\u0027T\u0027HH\u0027:\u0027mm\u0027:\u0027ss","TimeSeparator":":","UniversalSortableDateTimePattern":"yyyy\u0027-\u0027MM\u0027-\u0027dd HH\u0027:\u0027mm\u0027:\u0027ss\u0027Z\u0027","YearMonthPattern":"MMMM, yyyy","AbbreviatedDayNames":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"ShortestDayNames":["Su","Mo","Tu","We","Th","Fr","Sa"],"DayNames":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"],"AbbreviatedMonthNames":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec",""],"MonthNames":["January","February","March","April","May","June","July","August","September","October","November","December",""],"IsReadOnly":false,"NativeCalendarName":"Gregorian Calendar","AbbreviatedMonthGenitiveNames":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec",""],"MonthGenitiveNames":["January","February","March","April","May","June","July","August","September","October","November","December",""]},"eras":[1,"A.D.",null,0],"name":"en-US","numberFormat":{"CurrencyDecimalDigits":2,"CurrencyDecimalSeparator":".","IsReadOnly":false,"CurrencyGroupSizes":[3],"NumberGroupSizes":[3],"PercentGroupSizes":[3],"CurrencyGroupSeparator":",","CurrencySymbol":"$","NaNSymbol":"NaN","CurrencyNegativePattern":0,"NumberNegativePattern":1,"PercentPositivePattern":0,"PercentNegativePattern":0,"NegativeInfinitySymbol":"-Infinity","NegativeSign":"-","NumberDecimalDigits":2,"NumberDecimalSeparator":".","NumberGroupSeparator":",","CurrencyPositivePattern":0,"PositiveInfinitySymbol":"Infinity","PositiveSign":"+","PercentDecimalDigits":2,"PercentDecimalSeparator":".","PercentGroupSeparator":",","PercentSymbol":"%","PerMilleSymbol":"‰","NativeDigits":["0","1","2","3","4","5","6","7","8","9"],"DigitSubstitution":1}};

    var HELP_SERVER_URL = 'http\x3a\x2f\x2frc.crm.dynamics.com\x2frc\x2fredir\x2fcrm\x2f';

    var HELP_REDIRECT_AVAILABLE = true;

    var WEB_SERVER_HOST = 'vlamis.crm.dynamics.com';

    var WEB_SERVER_PORT = 443;

    var APPLICATION_VERSION = '5.0';

    var APPLICATION_FULL_VERSION = '5.0.9690.3403';

    var IMAGE_STRIPS_ENABLED = true;

    var DEF_SOL_ID = '\x7bfd140aaf-4df4-11dd-bd17-0019b9312238\x7d';

    var CRM_ONLINE_LEGAL_LINK = 'https\x3a\x2f\x2fgo.microsoft.com\x2ffwlink\x2f\x3fLinkID\x3d226323\x26clcid\x3d0x409';

    var CRM_ONLINE_PRIVACY_LINK = 'https\x3a\x2f\x2fgo.microsoft.com\x2ffwlink\x2f\x3fLinkId\x3d226324\x26clcid\x3d0x409';

    var YAMMER_IS_INSTALLED = true;

    var YAMMER_IS_CONFIGURED_FOR_ORG = false;

    var YAMMER_APP_ID = 'e3HEvk9cqzVW4yyn8tIM3g';

    var YAMMER_NETWORK_NAME = '';

    var YAMMER_GROUP_ID = 0;

    var YAMMER_TOKEN_EXPIRED = false;

    var YAMMER_IS_CONFIGURED_FOR_USER = false;

    var YAMMER_HAS_CONFIGURE_PRIVILEGE = true;

    var YAMMER_POST_METHOD = 0;

    var YAMMER_YAMMEREMBED_WRPCTOKEN = '5Z5FaNRLEeKwf3jjtRD93rnKXNGfBB2EmY5I3\x2fPnKnDDF921M4\x2fAjjtd\x2fpW9ChJ1';

    var YAMMER_YAMMEREMBED_TIMESTAMP = '635072526774152855';

    var MARKERS_CACHE_ID = '27d44fb1-3366-484a-8d3c-0b16d3b29a3e';

    var _sWebServicesNamespace = 'http\x3a\x2f\x2fschemas.microsoft.com\x2fcrm\x2f2009\x2fWebServices';

    var ERRORCODE_ETM = '0x8004A001';

    var EDIT_PRELOAD = true;

    var _aWrpcTokens = {};

    var initialFormXml = '';

    var APP_SOLUTION_ID = '';

    .stage { background-color: #d6e8ff; padding: 0px; }

    function loadScript(sUrl, sId){ document.write('<script type="text/javascript" src="'+sUrl+'" id="'+sId+'"></'+'script>'); }

    function loadAllScriptIncludes_header() {

    loadScript('\x2f_static\x2f_common\x2fscripts\x2fOutlookInterop.js\x3fver\x3d1494585220', '\x2f_static\x2f_common\x2fscripts\x2fOutlookInterop.js\x3fver\x3d1494585220');

    loadScript('\x2f_common\x2fwindowinformation\x2fwindowinformation.js.aspx\x3flcid\x3d1033\x26amp\x3bver\x3d1494585220', '\x2f_common\x2fwindowinformation\x2fwindowinformation.js.aspx\x3flcid\x3d1033\x26amp\x3bver\x3d1494585220');

    loadScript('\x2f_common\x2fentityproperties\x2fentitypropertiesutil.js.aspx\x3ftstamp\x3d450445966\x26amp\x3bver\x3d1494585220', '\x2f_common\x2fentityproperties\x2fentitypropertiesutil.js.aspx\x3ftstamp\x3d450445966\x26amp\x3bver\x3d1494585220');

    loadScript('\x2f_static\x2f_common\x2fscripts\x2fstage.js\x3fver\x3d1494585220', '\x2f_static\x2f_common\x2fscripts\x2fstage.js\x3fver\x3d1494585220');

    loadScript('\x2f_static\x2f_common\x2fscripts\x2fpresence.js\x3fver\x3d1494585220', '\x2f_static\x2f_common\x2fscripts\x2fpresence.js\x3fver\x3d1494585220');

    Sys.Application.add_init(function crmApplicationInitHandler() {if (!document.body || document.body.children.length === 0) return;});}

    if (!!window.globalAshxLoaded) loadAllScriptIncludes_header();

    function HeaderWindowOnLoad()

    {

    if(!window.PostRenderTime){window.PostRenderTime = (new Date()).getTime();}

    _aWrpcTokens['\x2fAPPWEBSERVICES\x2fSCRIPTERROR.ASMX']={Token: '5Z5FaNRLEeKwf3jjtRD93nk5GqHTjik7QZg8tVo1GVItCeXT7SWq2TS4kYZLNtPl', Timestamp: "635072526774152855"};

    }

    if(window.Sys){Sys.Application.add_load(HeaderWindowOnLoad);}else{setTimeout(HeaderWindowOnLoad, 1000);}

    if(window.$addHandler){$addHandler(window, 'unload', function(){window.onresize=null;window.onerror=null;window.onload=null;});}

    $addHandler(window, "load", PageOnLoad);

    function PageOnLoad() {

    try {

    top.setNav("debug");

    }

    catch (e) { }

    XUI.Html.SetText(document.getElementById("cpuClass"), window.navigator.cpuClass);

    XUI.Html.SetText(document.getElementById("cookiesOn"), window.navigator.cookieEnabled);

    XUI.Html.SetText(document.getElementById("platformInfo"), window.navigator.platform);

    XUI.Html.SetText(document.getElementById("screenRes"), window.screen.width + "x" + window.screen.height);

    XUI.Html.SetText(document.getElementById("screenColor"), window.screen.colorDepth + "-bit");

    document.onselectstart = "";

    _UI_TEXT_SELECTABLE = "1";

    }

    div.SectionHeader

    {

    font-size: 12px;

    font-weight: bold;

    margin-bottom: 10px;

    color: #992222;

    }

    table.info

    {

    background-color: #ffffff;

    table-layout: fixed;

    color: #000055;

    border: 1px solid black;

    width: 100%;

    }

    td.header

    {

    color: #ffffff;

    font-weight: bold;

    filter: progid:DXImageTransform.Microsoft.Gradient(GradientType=0, StartColorStr=#9F9F9F, EndColorStr=#777777);

    }

    tr.header

    {

    font-weight: bold;

    background-color: #ccccdf;

    }

    .divContent

    {

    padding-top: 16px;

    border: #999999 1px solid;

    position: absolute;

    top: 50px;

    bottom: 0px;

    left: 0px;

    right: 0px;

    overflow: hidden;

    }

    .divInnerContent

    {

    position: absolute;

    padding-right: 10px;

    left: 10px;

    right: 0px;

    top: 0px;

    bottom: 0px;

    }

    div.debugHeader

    {

    height: 50px;

    width: 100%;

    }

    div.headerLeft

    {

    font-family: arial black;

    font-size: 20px;

    color: #666699;

    border-bottom: 1px solid #999999;

    position:absolute;

    left:0px;

    right:60px;

    float:left;

    }

    .divMain

    {

    position: absolute;

    top: 15px;

    bottom: 15px;

    left: 15px;

    right: 0px;

    }

    .home_debug_div_AdminPriv

    {

    position: absolute;

    width: 100%;

    }

    .home_debug_td_ImgDebugInfo

    {

    width: 60px;

    float: right;

    }

    Microsoft®

    CRM -

    Debug Information

    Server Information:

    Description

    Value:

    Server OS Version:

    6.1.7601.65536

    Server URT Version:

    4.0.30319.586

    Server Name:

    BY2CRMS013APW02

    Application Install Path:

    E:\Microsoft CRM Server\CRMWeb\

    Configuration Database Information

    Data Source:

    NAMCRMGAGLISL01

    Initial Catalog:

    MSCRM_CONFIG

    Integrated Security:

    True

    Connect Timeout:

    60

    MultiSubnetFailover:

    True

    Database Information

    Provider:

    SQLOLEDB

    Initial Catalog:

    vlamis_MSCRM

    Integrated Security:

    SSPI

    Data Source:

    NAMCRMS013AGL11

    MultiSubnetFailover:

    True

    Web.Config Settings

    Show Developer Level Errors:OffApp Mode Enabled:FalseHelp Catalog Name:Microsoft CRM Help

    Component Version Numbers

    Application Components:5.0.9690.3403User Interface Components:5.0.9690.3403Platform Components:5.0.9690.3403Resource (Strings) Components:5.0.9690.3403

    Client Information:

    Description

    Value:

    Browser Version:

    IE 7.0

    User Agent Info:

    Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/6.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.3; .NET4.0C; .NET4.0E; AskTbFXTV5/5.15.4.23821; IPH 1.1.21.4019; Microsoft Outlook 14.0.6131)

    CPU Class:

    x86

    Cookies Enabled:

    true

    Platform Info:

    Win32

    Screen Resolution:

    1600x900

    Screen Bit Depth:

    24-bit

    User Information:

    Description

    Value:

    NT Domain Name:

    kdrottz@vlamis.onmicrosoft.com

    Business Name:

    vlamis

    Domain Name:

    kdrottz@vlamis.onmicrosoft.com

    User Name:

    Kim Drottz

    Organization ID:

    {163A57FE-A7CB-4A1A-9FC4-9951E38194B5}

    Business Unit ID:

    {D516BC7B-4660-E211-A852-78E7D1620F5E}

    User ID:

    {2F8F3309-E438-4B1A-84EE-C35D46B7E3DB}

    ----------------------------------

    Microsoft CRM Error Report:

    Error Description:An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

    Error Details:Exception of type 'System.Web.HttpUnhandledException' was thrown.

    Full Stack:[NullReferenceException: Object reference not set to an instance of an object.]

      at Microsoft.Crm.Application.Controls.FormEditorBase.AddPlaceHoldersInSection(XmlNode& secNode)

      at Microsoft.Crm.Application.Controls.FormEditorBase.AddSpacerCellsInSectionIfRequired(XmlNode& secNode)

      at Microsoft.Crm.Application.Controls.FormEditorBase.AddColumnsAttribute(XmlNodeList& nodeList)

      at Microsoft.Crm.Application.Controls.FormEditorBase.ValidateFormXml()

      at Microsoft.Crm.Web.Tools.Views.FormEditorPage.ValidateFormXml()

      at Microsoft.Crm.Web.Tools.Views.FormEditorPage.GetFormXml(String formXmlString)

      at Microsoft.Crm.Web.Tools.Views.FormEditorPage.ConfigurePage()

      at Microsoft.Crm.Application.Controls.PageManager.OnPreRender(EventArgs e)

      at System.Web.UI.Control.PreRenderRecursiveInternal()

      at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

    [HttpUnhandledException: Exception of type 'System.Web.HttpUnhandledException' was thrown.]

      at System.Web.UI.Page.HandleError(Exception e)

      at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

      at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

      at System.Web.UI.Page.ProcessRequest()

      at System.Web.UI.Page.ProcessRequest(HttpContext context)

      at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()

      at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

    Other Message:

    Error Number:

    Source File:Not available

    Line Number:Not available

    Error Trace:

    Date: 06-19-2013

    Time: 15:31:15

    Server: vlamis.crm.dynamics.com

    Request URL:vlamis.crm.dynamics.com/.../formeditor.aspx

    ----------------------------------

    Microsoft CRM Unhandled Error Details:

           Object reference not set to an instance of an object.

            body {font-family:"Verdana";font-weight:normal;font-size: .7em;color:black;}

            p {font-family:"Verdana";font-weight:normal;color:black;margin-top: -5px}

            b {font-family:"Verdana";font-weight:bold;color:black;margin-top: -5px}

            H1 { font-family:"Verdana";font-weight:normal;font-size:18pt;color:red }

            H2 { font-family:"Verdana";font-weight:normal;font-size:14pt;color:maroon }

            pre {font-family:"Lucida Console";font-size: .9em}

            .marker {font-weight: bold; color: black;text-decoration: none;}

            .version {color: gray;}

            .error {margin-bottom: 10px;}

            .expandable { text-decoration:underline; font-weight:bold; color:navy; cursor:hand; }

               Server Error in '/' Application.

                Object reference not set to an instance of an object.

                Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

                Exception Details: System.NullReferenceException: Object reference not set to an instance of an object.

               Source Error:

    An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

               Stack Trace:

    [NullReferenceException: Object reference not set to an instance of an object.]

      Microsoft.Crm.Application.Controls.FormEditorBase.AddPlaceHoldersInSection(XmlNode& secNode) +735

      Microsoft.Crm.Application.Controls.FormEditorBase.AddSpacerCellsInSectionIfRequired(XmlNode& secNode) +522

      Microsoft.Crm.Application.Controls.FormEditorBase.AddColumnsAttribute(XmlNodeList& nodeList) +1015

      Microsoft.Crm.Application.Controls.FormEditorBase.ValidateFormXml() +125

      Microsoft.Crm.Web.Tools.Views.FormEditorPage.ValidateFormXml() +15

      Microsoft.Crm.Web.Tools.Views.FormEditorPage.GetFormXml(String formXmlString) +1239

      Microsoft.Crm.Web.Tools.Views.FormEditorPage.ConfigurePage() +3184

      Microsoft.Crm.Application.Controls.PageManager.OnPreRender(EventArgs e) +51

      System.Web.UI.Control.PreRenderRecursiveInternal() +112

      System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +4200

  • AaronRic Profile Picture
    10,035 on at

    What operating system are you using? You might need to get a case created so that we can enable Verbose Platform tracing to see what errors are occurring there.

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