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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / MSCRM 2013 Disabled Us...
Microsoft Dynamics CRM (Archived)

MSCRM 2013 Disabled Users Consuming License View

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Posted on by Community Member

I recently noticed that a client had a user listed as an Active User in the Office 365 Admin Portal but the same user had been disabled in CRM.  When I brought this to their attention, they said the "Disabled Users Consuming Licenses" System View listed no users.

Upon further investigation, here's what I found in the Advanced Find query for that system view:

Curious, I went to this view in my own CRM, same error message.

What changes can I make to this View to get the list of disabled users consuming a license?

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  • Suggested answer
    Karth Profile Picture
    Karth on at

    The below thread might help

    community.dynamics.com/.../120984.aspx

  • Community Member Profile Picture
    Community Member on at

    Karth - Thank you for taking a look.  However, the thread you suggested has nothing to do with my issue.  My issue is that a query in a System View (Disabled Users Consuming a License) has an error in it.  The field being used in the query "islicensed" is no longer valid.  The result is that no users will be listed in this view because the View is not properly set up.  Since it's a System View, part of the managed solution, Microsoft needs to fix this.

  • Community Member Profile Picture
    Community Member on at

    Hi,

    was this issue resolved by Microsoft for you?

    I am experiencing exactly the same issue in CRM Online 2016.

  • Community Member Profile Picture
    Community Member on at

    No, this issue has not been fixed yet.

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