Odd Bank Rec Module Errors

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Posted on by Toolio

Client has had issues the last two weeks on bank recs.

First issue when posting a Bank Increase adjustment - system hang and the increase only posted in the bank module and it posted with a 00/00/0000 date. We managed to void this transaction and cleared everything up.

two days later a different checking account (same Client, different User) they were doing a Bank Decrease Adjustment and it created two duplicate transactions ( same adjustment number same dollars, date etc) except the second did not have any disbursement details attached. We were able to void the second without issue but just seems to be having odd errors we have not seen before.

Suggestions?

GP 2010

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Toolio 40 on at

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Re: Odd Bank Rec Module Errors

Leslie

Thank you for the response. It only hung the one time. Then it created duplicate transaction the next time. I think we will just wait and see if they have further issues next month. Thanks for the input.
L Vail 65,271 on at

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Re: Odd Bank Rec Module Errors

You mentioned the system was 'hanging'. This sort of thing normally points to an environment problem rather than a code problem. Do they have someone that can check their connectivity on the network and with SQL Server?