Keyboard Shortcut Ctrl+Shift+I stopped working in Prod Order, Item Recl. Journals

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Posted on by Ramzi FRIKHA

Hello,

Our tenant updated to BC 20.0.

Since then, the shortcut Ctrl+Shift+I for the Item Tracking window has stopped working on various places, where it used to work in 19.5.

Does someone have a solution?

Many thanks

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Answers (1)

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Community Member Microsoft Employee on at

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RE: Keyboard Shortcut Ctrl+Shift+I stopped working in Prod Order, Item Recl. Journals

Jiggy,

Nice find. Folks on the Forum, the majority, do not work for Microsoft. We are here to assist users who use Business Central and their issues. Your issue with the keyboard is not something that many folks would know about and Microsoft would directly.

Thanks,

Steve
Jiggy Morgan 50 on at

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RE: Keyboard Shortcut Ctrl+Shift+I stopped working in Prod Order, Item Recl. Journals

MCP pros have no clue, deafult answer just pay for a support ticket.

again it's ctrl + alt + i.
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Jiggy Morgan 50 on at

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RE: Keyboard Shortcut Ctrl+Shift+I stopped working in Prod Order, Item Recl. Journals

Don't bother contacting support. Figured it out on my own trying different combos.

It's now ctrl + alt + i.

Thanks Microsoft.
Jiggy Morgan 50 on at

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RE: Keyboard Shortcut Ctrl+Shift+I stopped working in Prod Order, Item Recl. Journals

This is a terrible answer with no info.
Jiggy Morgan 50 on at

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RE: Keyboard Shortcut Ctrl+Shift+I stopped working in Prod Order, Item Recl. Journals

oh great. A support ticket for basic funtionality that's been lost.
Jiggy Morgan 50 on at

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RE: Keyboard Shortcut Ctrl+Shift+I stopped working in Prod Order, Item Recl. Journals

Same . ctrl + shift + i. Not working anymore.
Suggested answer

Community Member Microsoft Employee on at

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RE: Keyboard Shortcut Ctrl+Shift+I stopped working in Prod Order, Item Recl. Journals

Ramzi,

I would connect with your Partner who can send a ticket request to Microsoft for support.

Thanks,

Steve
Ramzi FRIKHA 5 on at

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RE: Keyboard Shortcut Ctrl+Shift+I stopped working in Prod Order, Item Recl. Journals

Thank you very much Steve. The "Ctrl + Shift + I" shortcut isn't listed in this template, but it seems to be still part of the global keyboard shortcut list. it is very useful in our environment where we use item tracking a lot. Any other idea? Now Ctrl Shift I triggers always the Microsoft Edge Dev tools. Changing the Browser to Chrome didn't help.

Any further idea would be greatly appreciated!
Community Member Microsoft Employee on at

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RE: Keyboard Shortcut Ctrl+Shift+I stopped working in Prod Order, Item Recl. Journals

Ramzi,

Attached is the Keyboard template from Microsoft for BC, released recently.

Hope this helps.

Thanks,

Steve

Keyboard-BC-042022.pdf