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Dynamics 365 Community / Forums / Microsoft Dynamics RMS (Archived) / updating hq past 2.04 ...
Microsoft Dynamics RMS (Archived)

updating hq past 2.04 makes it not start

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Posted on by Community Member Microsoft Employee

Hidy ho all,

I have a virtual server running server 2012.  I'm trying to setup a practice hq to experiment with, and I would like the server to run it.

however, when installing the updates past service pack 4 (the hotfix, service pack 2, feature pack 1, service pack 4), it keeps throwing up run-time error '429' (activex component can't create object).  Now I'm no stranger to this error, quite frequently I have to do either a repair install or a fresh install of RMS store operations to fix this error.

But i've done half a dozen fresh installs of RMS HQ and/or HQ client.  Every time I update them past service pack 4 I get this error message.  I've tried running in compatibility mode, running with admin rights, no matter what I try I can't get this error to go away.

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: updating hq past 2.04 makes it not start

    Excellent, thanks for the help.

    I'm about to try and delete all the registry keys now.  Is there anything specific I should search for?

    Edit: Hokay, so that partially worked.  The HQ server no longer throws and activex error.  The HQ admin still throws the 429 error.  And the HQ manager throws up a "Can't Connect to Database" error.

    So there is progress here.  I must have missed an entry or two in the registry.  What should I search for in the registry?

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: updating hq past 2.04 makes it not start

    Yes that should fix it.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: updating hq past 2.04 makes it not start

    Just so I'm caught up.

    I should remove the HQ client and server completely from the virtual server?  Then, search through the registry and remove all the entries for both the HQ client and server?  Finally, Re-install the HQ client and server, and then install CU5?

    Do I have that right?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: updating hq past 2.04 makes it not start

    Hi Ed.

    After uninstalling HQ, search for HQ keys in registry and delete all. This should fix the error.

    Regards

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: updating hq past 2.04 makes it not start

    SDDXB

    Thanks for the info.  

    I had already thought of that when I setup the break fix scenario on Server 2012.  I  did not install SO application or components.  I only install HQServer and HQManager/Admin

    I also double checked,  No SO registry keys exist.  

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: updating hq past 2.04 makes it not start

    Hi We faced this issue number of times as well. One senario it appers when you install SO / HO both in single server. While updating to its latest, it will throw the Active X error.

    Finally we went ahead and delete all store operation keys from the registry , as scot suggested now it's due to bad registry key and there is no way to fix without deleting complete keys. Even uninstalling the product couldn't fix it. So try that, open registry and search for store operations.

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: updating hq past 2.04 makes it not start

    Matt and Scott

    I was able to reproduce the problem.  I don't have a fix.  But a work around for seems to be replace the HQAdmin.exe and hqserverlanguage.dat files with an older version.

    I could only produce the issue with HQAdmin.  All servers and clients worked.

    Use older version of HQAdmin to restore demo HQ database after CU5 install.  

    Configured all settings via older HQAdmin version.

    This was a fresh install of RMS 2.0 base.  Then updated to CU5.  No settings prior to CU5.  

    Installed on Server 2012R2 Standard.  

    After setup under the older HQAdmin version.  Newer CU5 version still throws Active 429 error.

    I will update if I find the resolution.

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: updating hq past 2.04 makes it not start

    Thank you for your question.

    Often times this results from a bad registry key. As this is a test system, I would recommend going into the registry editor and deleting the Store Operations and RMS keys after uninstalling RMS and deleting the RMS program files and then reinstall RMS.

    Thank you,

    Scott Wardzinski

    Microsoft Dynamics RMS & POS Support Engineer

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: updating hq past 2.04 makes it not start

    Yes that is clear.  I was away this July 4th Holiday.  Let me setup a test system and see if I can recreate and resolve the issue.  I would like to know the answer.

    Give me a few days.  

    Also, to post images, click the "Use rich formatting" link on the reply box and paste in any images.  I have done this a few times.  

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: updating hq past 2.04 makes it not start

    Was that clear enough, or did I manage to confuse everyone a bit more?

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