Add Button of Sub grid not visible

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Hi,

I have a sub grid in my case form, the add button of this sub grid is not visible i have not hidden it in ribbon workbench. How to make it visible so that i can add the values manually? Please suggest a solution.

Thank You,

Hima

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a33ik 84,331 Most Valuable Professional on at

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Hello,

Custom buttons are shown only on Associated View and not on subgrid.

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what's the relation between case & your sub-grid entity ? if it's N:N then add button will not be visible.

check this out: gonzaloruizcrm.blogspot.co.id/.../availability-of-add-new-and-add.html

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Hi Mark,

Relation between the two is 1:N. I checked out the link its shown for 1:N add button will be visible,but in this case its not visible. Is there something that I'm missing?

Regards,

Hima

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check if you didn't change the original name of subgrid

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Pranesh M Juwale 1,196 on at

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Hi Hima,

check this link

gonzaloruizcrm.blogspot.in/.../availability-of-add-new-and-add.html

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No I dint...

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Hi Pranesh,

I have checked it but i dint get the solution for my problem.

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Pranesh M Juwale 1,196 on at

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1) check if you have 'Write' privilege on 'subgrid entity' - same logged in user

2) ensure this case -> subgrid entity is 1:N relationship.

3) check if the ribbon customization has been modified

4) check in the ribbon of your case record -> associated entities -> that subgrid entity is shown

5) check using ribbon workbench - are you able to see add button in associate view for that subgrid entity

6) check you have lookup of case in your subgrid entity (another way ensuring 1:N relationship)

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Hi Hima,

You might have created Referential relationship between these entities. Change it to Parental. Then add button will appear.

Thanks,

Karthick.

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why it will not appear if referential is it only appear for parental

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