Duplicate Email Addresses Auto-Populated in Dynamics Timeline 'Reply All' Function

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Posted on by CU26051907-0

In the Dynamics timeline function, when I receive an email with my Outlook ID in the CC field, why are all my duplicate email addresses auto-populated when I use the 'Reply All' feature?

for example lets say alphamail@outllook.com is my outllok email id

and I recived email to Dynamics record with,
cc: alphamail@outllook.com

when I hit reply all
cc: [Includes all duplicate address record which has alphamail@outllook.com]

how can this be avoided

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Dynamics 365 general

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Muhammad Shahzad Sh... 2,373 Most Valuable Professional on at

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Update your User record:

Navigate to Settings > Security > Users

Edit your user record and ensure your email is correctly populated in the "Email" field

Remove any secondary email addresses if present

Clean up duplicate records:

Search for contacts/leads with your email address

Either delete these records or remove your email from them

System Settings adjustment:

Go to Settings > Administration > System Settings

Under the "Email" tab, verify the "Set To, CC, BCC fields during email reply" settings

Use "Reply" instead of "Reply All" when possible to avoid the auto-population behavior

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