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Microsoft Dynamics 365 | Integration, Dataverse...
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Duplicate Email Addresses Auto-Populated in Dynamics Timeline 'Reply All' Function

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In the Dynamics timeline function, when I receive an email with my Outlook ID in the CC field, why are all my duplicate email addresses auto-populated when I use the 'Reply All' feature?
 
for example lets say alphamail@outllook.com is my outllok email id 

and I recived email to Dynamics record with,
cc: alphamail@outllook.com

when I hit reply all
cc: [Includes all duplicate address record which has alphamail@outllook.com]

how can this be avoided

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I have the same question (0)
  • Muhammad Shahzad Shafique Profile Picture
    2,375 Most Valuable Professional on at
    1. Update your User record:
      • Navigate to Settings > Security > Users
      • Edit your user record and ensure your email is correctly populated in the "Email" field
      • Remove any secondary email addresses if present
    2. Clean up duplicate records:
      • Search for contacts/leads with your email address
      • Either delete these records or remove your email from them
    3. System Settings adjustment:
      • Go to Settings > Administration > System Settings
      • Under the "Email" tab, verify the "Set To, CC, BCC fields during email reply" settings
    4. Use "Reply" instead of "Reply All" when possible to avoid the auto-population behavior

    ​​​​​​​

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