Upgrade CRM 2011 to 365 version question

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Posted on by Holly Li

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I am upgrading from CRM 2011 to 365 (on-premise). I upgraded to 2013,2015,2016 successfully. To 365, there are many builds, like update 0.1, 2016 Service pack 1/1.1, version 8.1, version 8.2.0-8.2.3. My question is do I need to install each of them?

During upgrade process, I installed rollup 4 on 2013 then I had problem to upgrade to 2015. Have to roll up to SP1 of 2013. That makes me feel which updates I pick to use may affect the result. One time I installed 2016, then 8.2.0 then directly go to 8.2.3, I got no error but the "recently viewed" icon disappeared and dashboard had problem. I think I need to figure out which version to use before I do it again.

Thanks.

Holly Li

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Marius Agur Pedersen 1,771 on at

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The most recent 8.2 update should be enough, no need to install each version.

Did you flush cache on the clients, and did it happen for all users, no matter which role?

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Holly Li 241 on at

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yes all machines and all users. The Recently Viewed icon (like a clock) on top right is not there.

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Kokulan 18,054 on at

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Have you tried this on different browsers?

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Holly Li 241 on at

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yes IE and Chrome

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RaviKashyap 55,410 Moderator on at

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Hi Holy,

Please refer this TechNet article.

docs.microsoft.com/.../hh699673(v=crm.8)

Hope this helps.

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Kokulan 18,054 on at

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I am sure you might have already tried these but just wanted to check

Could you please try the following and see if the button comes back

01. Restart the server
02, Clear the cache on client machine and restart
03. Perform an IIS reset on the server - I know it sounds strange that resetting IIS after restart, I found some caches in IIS are only cleared when I force an IIS Reset.

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Holly Li 241 on at

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We did 2013,2015, 8.0.0.1088, 8.2.2 the upgrade is successful. Install any version in between or 8.2.3 will make the upgrade fail.

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