Record of users' steps and details about environment, errors etc for better support

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Posted on by Anastasiia Sakhnenk...

Hi,

while providing support for exicting customers, I am wondering, if there is any add on, tool to record/view uses steps before getting error, with screenshoots/details about environment, set up etc for better handling of support tickets.

Any reccomendations of exicting solutions for such request are appreciated.

Regards,

Anastasiia.

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Dynamics 365 Business Central

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Inge M. Bruvik 1,111 Moderator on at

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If you are running BC online AppInsight is your best source of information.
Andy Sather on at

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Hello Anastasiia - You can use Steps Recorder that is in Windows. Here is more information about that app:

support.microsoft.com/.../record-steps-to-reproduce-a-problem-46582a9b-620f-2e36-00c9-04e25d784e47
Amit 2,559 on at

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Hi,

There is no such feature is available. You can track via Change Log functionality or Troubleshot the issue with Debugger,

Regards

Amit Sharma

www.erpconsultors.com
Anastasiia Sakhnenk... 7 on at

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Thank you, will check that one :)
Anastasiia Sakhnenk... 7 on at

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Thank you, that is what we are actually doing :)
Anastasiia Sakhnenk... 7 on at

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Thank you Inge, this really might be the best and progressive solution :)
Inge M. Bruvik 1,111 Moderator on at

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There is also a Power BI app that you can run on top of AppInsight that makes it easier for you to focus on the relevant information.

learn.microsoft.com/.../telemetry-power-bi-app
YUN ZHU 95,729 Super User 2025 Season 2 on at

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Hi, hope the following helps as well.

https://yzhums.com/24811/

Thanks.

ZHU