Record of users' steps and details about environment, errors etc for better support

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Posted on by Anastasiia Sakhnenk...

Hi,

while providing support for exicting customers, I am wondering, if there is any add on, tool to record/view uses steps before getting error, with screenshoots/details about environment, set up etc for better handling of support tickets.

Any reccomendations of exicting solutions for such request are appreciated.

Regards,

Anastasiia.

Categories:

Dynamics 365 Business Central

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YUN ZHU 81,314 Super User 2025 Season 1 on at

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RE: Record of users' steps and details about environment, errors etc for better support

Hi, hope the following helps as well.

https://yzhums.com/24811/

Thanks.

ZHU
Inge M. Bruvik 1,019 Moderator on at

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RE: Record of users' steps and details about environment, errors etc for better support

There is also a Power BI app that you can run on top of AppInsight that makes it easier for you to focus on the relevant information.

learn.microsoft.com/.../telemetry-power-bi-app
Anastasiia Sakhnenk... 7 on at

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RE: Record of users' steps and details about environment, errors etc for better support

Thank you Inge, this really might be the best and progressive solution :)
Anastasiia Sakhnenk... 7 on at

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RE: Record of users' steps and details about environment, errors etc for better support

Thank you, that is what we are actually doing :)
Anastasiia Sakhnenk... 7 on at

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RE: Record of users' steps and details about environment, errors etc for better support

Thank you, will check that one :)
Amit_Sharma 2,545 on at

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RE: Record of users' steps and details about environment, errors etc for better support

Hi,

There is no such feature is available. You can track via Change Log functionality or Troubleshot the issue with Debugger,

Regards

Amit Sharma

www.erpconsultors.com
Andy Sather on at

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RE: Record of users' steps and details about environment, errors etc for better support

Hello Anastasiia - You can use Steps Recorder that is in Windows. Here is more information about that app:

support.microsoft.com/.../record-steps-to-reproduce-a-problem-46582a9b-620f-2e36-00c9-04e25d784e47
Inge M. Bruvik 1,019 Moderator on at

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RE: Record of users' steps and details about environment, errors etc for better support

If you are running BC online AppInsight is your best source of information.