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I would like to have a Call Duration timer and capture the value of that timer. Thanks in advance!
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Hello Marjorie.
For this you can use 3rd party solutions. Please pay attention to the following links:
https://www.ingenius.com/product/integrations/microsoft-dynamics-365/
https://www.intellicti.com/help/feature-intelli-cti-call-history-tracking-microsoft-dynamics-365-dynamics-crm/
https://www.avaya.com/en/documents/avaya_customer_relationship_management_integration-gcc4792-02.pdf?t=0
Keep in mind: The solution depends on your telephone system.
Kind regards,
Karsten
Hi
Out of the box we have the session timer ...
neilparkhurst.com/.../usd-session-timer
That might meet your needs but is a timer for the session rather than the time you actually spent on the call. Assuming you have CTi events for the call starting and being disconnected I guess you could start / stop the timer on these.
If not you would probably need to look to your telephony solution for an answer.
Thanks
Neil
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