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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Is there an OOTB Actio...
Microsoft Dynamics CRM (Archived)

Is there an OOTB Action/Event/HC in USD for me to have a Call Duration timer?

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Posted on by MRVIX 1,266

I would like to have a Call Duration timer and capture the value of that timer. Thanks in advance!

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  • Suggested answer
    Neil Parkhurst Profile Picture
    Neil Parkhurst 10,727 User Group Leader on at
    RE: Is there an OOTB Action/Event/HC in USD for me to have a Call Duration timer?

    Hi

    Out of the box we have the session timer ...

    neilparkhurst.com/.../usd-session-timer

    That might meet your needs but is a timer for the session rather than the time you actually spent on the call. Assuming you have CTi events for the call starting and being disconnected I guess you could start / stop the timer on these.

    If not you would probably need to look to your telephony solution for an answer.

    Thanks

    Neil

  • Suggested answer
    Karsten Wirl Profile Picture
    Karsten Wirl 4,477 on at
    RE: Is there an OOTB Action/Event/HC in USD for me to have a Call Duration timer?

    Hello Marjorie.

    For this you can use 3rd party solutions. Please pay attention to the following links:

    https://www.ingenius.com/product/integrations/microsoft-dynamics-365/

    https://www.intellicti.com/help/feature-intelli-cti-call-history-tracking-microsoft-dynamics-365-dynamics-crm/

    https://www.avaya.com/en/documents/avaya_customer_relationship_management_integration-gcc4792-02.pdf?t=0

    Keep in mind: The solution depends on your telephone system.

    Kind regards,

    Karsten

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