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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / mail attachments subgr...
Microsoft Dynamics CRM (Archived)

mail attachments subgrid bugs (crm 2013)

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Posted on by Community Member

hi all.

when opening an incoming email with several attachments, while navigating through the attachments sub-grid (clicking in the arrow to the right) and reaching the end of the list, the arrows completely disappear, making it impossible to go back to the first attachments.

any ideas on why this is happening and is there a way to workaround this?

I'm using CRM 2013 SP1 w/ UR1, on-premises.

Thanks in advance, 

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  • Verified answer
    Community Member Profile Picture
    Community Member on at
    RE: mail attachments subgrid bugs (crm 2013)

    EDIT: i've found out that indeed the SP1 UR2 solves this issue.

    Thanks for your help.

    Regards,

  • Community Member Profile Picture
    Community Member on at
    RE: mail attachments subgrid bugs (crm 2013)

    Hi Arish.

    I've tried in all possible browsers and the problem persists, but recently i figured out that theoretically upgrading to SP1 UR2 solves this issue (Microsoft: "Navigating to the second page of a sub grid will cause the total record count to disappear. Navigating to the last page of the sub grid will cause the entire paging bar to disappear").

    But i don't know other possible negative impacts it can have on PROD environment if i rush in upgrading it.

    Thanks for your feedback,

    Regards,

  • Suggested answer
    Harish Das Profile Picture
    Harish Das on at
    RE: mail attachments subgrid bugs (crm 2013)

    check with different browser for the same issue. this may be because of browser compatibility.

    Regards

    Harish

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