Hi John,
If you want to create a ticket (sales ticket for instance) you must develop a report in an extension.
With this, you can assign it to the document that you want.
1 - create an extension with the report
2- import the extension
3- assing the new report to the "sales reports" screen.
That's all.
Don't forget to help the community by verifying the answer or at least like the suggestion if it did help in any way. It will let others know that the topic has verified answer and was beneficial to you.
Roberto Corella
Business Central developer
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