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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CSV import with german...
Microsoft Dynamics CRM (Archived)

CSV import with german umlaut (ä ö ü)

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Posted on by Tobias H. 240

Dear community

For a current project (CRM 2015 on-premise with separate CRM and SQL servers) I need to import contacts and account from Switzerland. Since the data is in german it contains german umlaut (ä ö ü...). The number of contacts is to large to use XML as format due to the file size restriction. Therefore I use csv file format. I have done this many times before and it worked just fine, but in the current project all "umlaut" characters are imported as unknown characters (representet in CRM as "?").

I'm pretty sure the solution to the problem is a language setting. I'm just not shure which one (Windows, application,...) and where (CRM Server, SQL Server).

In case you have an idea, any help is welcome.

Thanks, Tobi

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  • Verified answer
    Rajkumar Rajaraman Profile Picture
    Rajkumar Rajaraman on at

    Tobi,

    Refer this:

    www.msdynamics.de/viewtopic.php;t=16565

  • Tobias H. Profile Picture
    Tobias H. 240 on at

    Hi Rajkumar

    Thanks for the refer. After some googling it led me to a suitable workaround. I have not found out why the issue occurs on this specific server, but saving the import file from excel as csv (; delimited), then opening the csv-file on the server with text editor and then saving the file as text-file solved the problem.

    Kind regards

    Tobi

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