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Microsoft Dynamics CRM (Archived)

Case File Upload Failure (.xml)-File Size Issue

Posted on by 5,005

Historically, XML files of 37MB or more have been uploading successfully for cases.

Recently, a 35MB XML file failed for being too large. File sizes of 15MB & 8MB also failed. When the file size is under 5MB it appears to upload successfully.

Since the original file was simply split into 6 or 7 files and then successfully upload, I think this ruled out any data issue within the file.

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  • Verified answer
    Nadeeja Bomiriya Profile Picture
    Nadeeja Bomiriya 6,804 on at
    RE: Case File Upload Failure (.xml)-File Size Issue

    Hi sandeep,

    The default file upload limit is 5MB.  You can change the file size limit in system settings.

    Settings > Administration > System Settings

    Click on Email Tab.

    Maximum file size (in kilobytes) field - Change it to highest value 32768 (for CRM 2013).  You won't be able to upload the 37MB file.

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