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Microsoft Dynamics CRM (Archived)

Automatic Case Creation

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Posted on by VenkataSambasivaRao K

905

Dear Team,

I had setup the Automatic Case Creation Rule in CRM but i am getting the below error message and default System Job.

A record with these values already exists. A duplicate record cannot be created. Select one or more unique values and try again.

6778027583.Capture.PNG

Please help me what is this issue about.

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TheMarkChristie 10,328 Moderator on at

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Can you send a screenshot with the case form - I think you are missing a required field on the case

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Alex Fun Wei Jie 33,628 on at

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Hi,

do you have any rules on that entity? if yes, please check the record's value and the existing record's value.

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sandeepc 5,514 on at

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docs.microsoft.com/.../automatically-create-case-from-email

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