web

You’re offline. This is a read only version of the page.

News and Announcements icon

Dynamics 365 CommunityForums Microsoft Dynamics CRM (Archived) Automatic Case Creation

Microsoft Dynamics CRM (Archived)

Automatic Case Creation

(0) Share

Report

Report

Posted on by VenkataSambasivaRao K

905

Dear Team,

I had setup the Automatic Case Creation Rule in CRM but i am getting the below error message and default System Job.

A record with these values already exists. A duplicate record cannot be created. Select one or more unique values and try again.

6778027583.Capture.PNG

Please help me what is this issue about.

*This post is locked for comments

I have the same question (0)

All responses Img

All responses (3)

Answers Img

Answers (0)

Sort by

Suggested answer

TheMarkChristie 10,328 Moderator on at

Like (0)

Report
Copy link

Link copied!

Can you send a screenshot with the case form - I think you are missing a required field on the case

Was this reply helpful? Yes No
Suggested answer

Alex Fun Wei Jie 33,628 on at

Like (0)

Report
Copy link

Link copied!

Hi,

do you have any rules on that entity? if yes, please check the record's value and the existing record's value.

Was this reply helpful? Yes No
Suggested answer

sandeepc 5,514 on at

Like (0)

Report
Copy link

Link copied!

docs.microsoft.com/.../automatically-create-case-from-email

Was this reply helpful? Yes No

Helpful resources

Quick Links

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans