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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / external accountant li...
Small and medium business | Business Central, N...
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external accountant license issue

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Posted on by MicroBlog 15

I got a full license and invited an external accountant. The application says that it assigned the license to the external accountant, but when the accountant is logging in it says that they don't have a license assigned. How do i resolve this issue?

I have the same question (0)
  • JAngle Profile Picture
    JAngle 157 on at

    Do you see there account in the users list?

  • MicroBlog Profile Picture
    MicroBlog 15 on at

    Yes, but they don't show any license assigned via user list. But when the account is added it tells me license is allready assigned.

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 100,787 Super User 2026 Season 1 on at

    Hi, when adding licenses to external users, a little trick is required.

    First in the user list, we cannot assign licenses to external users. 

    For example:

    Domain User:

    pastedimage1650418331149v2.png

    External User

    pastedimage1650418317850v1.png

    We need to go to Licenses, click the Business Central name.

    pastedimage1650418458004v3.png

    Then you can assign licenses to external users.

    pastedimage1650418497138v4.png

    pastedimage1650418520966v5.png

    Hope this helps.

    Thanks.

    ZHU

  • MicroBlog Profile Picture
    MicroBlog 15 on at

    Thanks. This is helpful. What license would show up for external accountant. Right now I have the full business licenses and team licenses in my account that I bought. The licensing agreement says that full licenses come with 3 external accountant license, so which one should I assign to an external accountant so that they can review the company. I tried assigning the IW license, but it says I have to assign a paid license so I am confused.

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 100,787 Super User 2026 Season 1 on at

    Hi, This is a bit strange, have you tried the following two ways?

    https://yzhums.com/9136/#toc5

    In addition, please note that the IW License is only for the trial environment, and there is no IW in the paid environment.

    For example:

    pastedimage1650496925336v1.png

    Paid Tenant

    pastedimage1650497178173v2.png

    Hope this also helps.

    Thanks.

    ZHU

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