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external accountant license issue

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I got a full license and invited an external accountant. The application says that it assigned the license to the external accountant, but when the accountant is logging in it says that they don't have a license assigned. How do i resolve this issue?

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YUN ZHU 81,584 Super User 2025 Season 1 on at

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RE: external accountant license issue

Hi, This is a bit strange, have you tried the following two ways?

https://yzhums.com/9136/#toc5

In addition, please note that the IW License is only for the trial environment, and there is no IW in the paid environment.

For example:

Paid Tenant

Hope this also helps.

Thanks.

ZHU
MicroBlog 15 on at

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RE: external accountant license issue

Thanks. This is helpful. What license would show up for external accountant. Right now I have the full business licenses and team licenses in my account that I bought. The licensing agreement says that full licenses come with 3 external accountant license, so which one should I assign to an external accountant so that they can review the company. I tried assigning the IW license, but it says I have to assign a paid license so I am confused.
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YUN ZHU 81,584 Super User 2025 Season 1 on at

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RE: external accountant license issue

Hi, when adding licenses to external users, a little trick is required.

First in the user list, we cannot assign licenses to external users.

For example:

Domain User:

External User

We need to go to Licenses, click the Business Central name.

Then you can assign licenses to external users.

Hope this helps.

Thanks.

ZHU
MicroBlog 15 on at

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RE: external accountant license issue

Yes, but they don't show any license assigned via user list. But when the account is added it tells me license is allready assigned.
JAngle 83 on at

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RE: external accountant license issue

Do you see there account in the users list?