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Letter Writing Assistant- Collection Letters not capturing the Invoice details for outstanding invoices, only printing the column headers

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Posted on by Community Member Microsoft Employee

We have a client using GP 2013 who has 2 companies using the Letter Writing Assistant Collection Letters. For 1 company everything prints just as expected, In the body of the letter is the total Over Due Balance which agrees to the detail listing of the invoices.

In the other company their letter stopped working correctly after a recent upgrade. Now the Overdue Balance prints correctly but the details of the past due invoices is just the column header information.

I have tried both letters in both companies, they fully work in 1 company and both letter versions fail in the same way in the other company. I have also verified that both companies use SOP rather than Invoicing or Receivables.

I have tried editing the existing bad letter, created a new letter. Both give the total in the body but no details.

Any suggestions?

Mary Lynn

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