User Having Issues with Access to Business Central

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Posted on by evenshepard

135

The user said the system was shutting down when she tried to use BC.
Since her description was confusing about what was happening I went
onsite since the staff cannot access BC unless within store network.

Using a store workstation, I was able to log into using her BC credentials
and create/modify customers/items/sales orders/etc successfully. As she
observed me, the user said her screen did not look like the on on the
workstation.

I logged out and had her log in using her laptop (store is BYOD) so I could
see/understand what was happening. She logged in successfully, opened a
sales order, went to lines to add new item and the BC application shut down.
This happened using both Edge/Chrome web browsers.

She repeated this a second time so I could take time to closely observe what
was happening. She is using the downloaded BC app to access the system
on her laptop. However, in the upper right, I noticed that the blue icon on her laptop

(read M for her initial) was different from the one on the workstation
(read MH for her initial).

I am very puzzled by this. Anyone have any ideas?

Categories:

Dynamics 365 Business Central

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Answers (1)

Suggested answer

YUN ZHU 85,674 Super User 2025 Season 1 on at

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RE: User Having Issues with Access to Business Central

Hi, sorry my explanation was not very clear.

it's just a possibility.

For example:
My work tenant is "jbs.com"

My BC tenant is "CRMbc572567.onmicrosoft.com"

If one of them has a password saved in the browser, it may log in with another account when switching tabs.

In addition, if there is an external account, it will log in to BC with the work account. These are two different accounts, so the permissions may be different, which will also cause your problems.

Hope this info will help.

Thanks.

ZHU
evenshepard 135 on at

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RE: User Having Issues with Access to Business Central

I took your suggestion about Incognito and the user is testing solution and reports that it is working.

For my own understanding, please clarify what you meant by "tenant of BC is different from the tenant used for normal work, and the user logs in to BC with an external account" in original response. Thanks.
Verified answer

YUN ZHU 85,674 Super User 2025 Season 1 on at

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RE: User Having Issues with Access to Business Central

Hi, Is it possible that the tenant of BC is different from the tenant used for normal work, and the user logs in to BC with an external account?

Please try again in private mode on her computer.

Another piece of information I would like to share:

The new PWA app replaces the Windows desktop app (UWP)

https://docs.microsoft.com/en-us/dynamics365-release-plan/2022wave1/smb/dynamics365-business-central/new-pwa-app-replaces-windows-desktop-app-uwp

Hope this will help.

Thanks.

ZHU