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Error Quantity Shipped must be equal to '0' when the service order is already invoiced.

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Posted on by joshtechsolutions

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Hi Community,

I would like to find out a case experienced by my user which I wonder if it’s a bug..

User received the error message below, I would like us to focus on the words “Quantity Shipped must be equal to ‘0’ ” and the words “Line No = 10100. Current Value is ‘1’ ”

Going to the service order, I selected the Line no. 1000.

2. Then I selected Sales Line Item and below I can see the information that the Quantity shipped is 1 which is the correct order of process for Navision. So I’m not sure if there is a bug here.

I see that previously there was almost a similar error in Nav 2009 and there was a hotfix. https://support.microsoft.com/en-us/topic/-quantity-invoiced-must-be-0-in-sales-line-document-type-order-document-no-xxxx-line-no-yyyy-error-message-when-you-post-a-sales-order-where-the-corresponding-item-charge-is-fully-invoiced-in-microsoft-dynamics-nav-2009-db8d5718-e120-4b18-d1d4-baecd9224698

For your kind advise. Thank you!

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Marco Mels Microsoft Employee on at

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Hello,

Does this issue happen in standard (CRONUS Company) / unmodified database in latest cumulative update in Dynamics NAV 2018, then there may be a chance the behavior also exists in BC140 which is the release for which Microsoft support can still raise request for hot fixes for to the product group.

Thank you.

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KasparsSemjonovs 4,817 Super User 2026 Season 1 on at

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Can You tell a bit more what You are doing when You get this error?

In the hotfix You mentioned, Charge (Item) line was used and shipped, but You are mentioning that You have Sales Order connected to Service order?

If all action is just on the Sales Order - then what button You are trying to press? from the screenshot - I see that Quantity shipped and Quantity invoiced = 1 , so this line is fully processed.

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DAnny3211 11,417 Super User 2026 Season 1 on at

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hi

look this

community.dynamics.com/.../798413

DAniele

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YUN ZHU 99,055 Super User 2026 Season 1 on at

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I have the same doubt as Kaspars, it is not possible to identify all of your actions from the information you have provided, and it would be helpful if you could provide more information.

Also, the screenshot of the Lines you provided does not look like a standard Service Order, the actions on Lines is not the same.

Thanks.

ZHU

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joshtechsolutions 5,005 on at

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Hi Marco, it is not a standard format, we did a bit of customization, but I think this portion shouldn't have affected. But I will check with my consultant as well.

Thanks.

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joshtechsolutions 5,005 on at

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Hi Kaspars, you rightly point out that it is not a standard format, we did a bit of customization, but I think this portion shouldn't have affected. But I will check with my consultant as well.

Thanks.

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joshtechsolutions 5,005 on at

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Hi Zhu, you rightly point out that it is not a standard format, we did a bit of customization, but I think this portion shouldn't have affected. But I will check with my consultant as well.

Thanks.

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joshtechsolutions 5,005 on at

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Hi Daniele, thanks for the suggested thread, but I think there was no confirm solution.

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