Users with no assigned security role

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Posted on by Community Member

Has anyone been experiencing associates showing up in "users with no assigned security role" that do NOT have a CRM Online license assigned to them? They are associates of the company but we have not assigned them a license so I am unsure as to why they are showing up in "users with no assigned security role". I confirmed in AD that the licenses are not assigned to them but they are still showing as if to assign them a role. Anyone else experiencing this aspect?

Thanks for your time!

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Drew Poggemann 4 on at

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Hi Katherine,

If the user ever had a license assigned they might get added to Dynamics 365 as an enabled user. One thing I have seen another post do is to go into the user record in Dynamics 365 and change the access mode to "non-interactive" and this should hopefully stop the issue with the message on the user.

Hope this helps!

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Thank you for the reply! These users actually have never had a license in the system. The only thing I can see new on their licensing is Flow. I wonder if that is causing the system confusion...

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Drew Poggemann 4 on at

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Hopefully the setting I mentioned addresses the issue of the message

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Ben Thompson 6,350 on at

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Flow will be the issue see https://www.crmug.com/crmug/communities/community-home/digestviewer/viewthread?GroupId=1285&MID=96236&CommunityKey=dc83c23b-ede0-4070-ae7a-dd90859148a6&tab=digestviewer&ReturnUrl=%2Fresources%2Fforum

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Great! That helped. I appreciate your insight!

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