Skip to main content

Notifications

Announcements

No record found.

Microsoft Dynamics 365 | Integration, Dataverse...
Unanswered

Dynamics 365 and Outlook Integration

Posted on by 89

Hello  everybody,

I have a problem with the tracked emails to dynamics 365.

I have tracked some emails to a Contact in dynamics 365 in the past, but now the contact doesn´t exist anymore, but the emails are still tracked, pastedimage1665697910825v1.png

Is there a way to untrack automatically when a record is deleted in dynamics 365?

  • Nicolas Payan Profile Picture
    Nicolas Payan 89 on at
    RE: Dynamics 365 and Outlook Integration

    Thank you, so there's no an OOB setting, but do you know a custom way to do it?

  • Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at
    RE: Dynamics 365 and Outlook Integration

    Hi Nicolas Payan,

    No, there is no OOB setting to automatically untracked when you delete the contact record in D365. You need manually untracked.

    You could submit an idea here to progress this feature: Ideas (dynamics.com)

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,280 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,214 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Product updates

Dynamics 365 release plans