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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Workflow Approval Requ...
Small and medium business | Business Central, N...
Suggested Answer

Workflow Approval Requests sent to a Shared Mailbox

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Posted on by October Sky 735
Is it possible to have Workflow Approval Request notifications sent to a shared outlook mailbox?
The idea seems simple but the setup looks to be tricky.
Any ideas welcome.
Categories:
Dynamics 365 Business Central
Dynamics 365 Business Central
Dynamics 365 Business Central
  • Suggested answer
    Valentin Castravet Profile Picture
    Valentin Castravet 32,808 Super User 2026 Season 2 on at
    it's possible. In the approval user setup page you have to enter each user's email address. In there simply enter the shared mailbox instead. 
     
     
     
  • October Sky Profile Picture
    October Sky 735 on at
    Thanks @Valentin
    Very good and simple answer. I guess this applies globally to all workflows.
    I wonder if there is ability to have it apply to specific workflows. Perhaps customisation required to have something like that.
  • Suggested answer
    Valentin Castravet Profile Picture
    Valentin Castravet 32,808 Super User 2026 Season 2 on at
    You are correct it will apply globally to all workflows. As far as I know, there is no way to set it for each workflow without customization. 
     
  • Suggested answer
    Valentin Castravet Profile Picture
    Valentin Castravet 32,808 Super User 2026 Season 2 on at
    Also, if the answer helped you please mark it as verified. 
     

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