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Workflow Approval Requests sent to a Shared Mailbox

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Posted on by October Sky

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Is it possible to have Workflow Approval Request notifications sent to a shared outlook mailbox?

The idea seems simple but the setup looks to be tricky.

Any ideas welcome.

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Dynamics 365 Business Central

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Valentin Castravet 28,279 Super User 2025 Season 1 on at

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Workflow Approval Requests sent to a Shared Mailbox

Also, if the answer helped you please mark it as verified.

Valentin Castravet
Work: Zander ERP Services
Blog: Dynamics 365 Business Central Insights
LinkedIn: www.linkedin.com/in/valentin-c-0500a247/
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Valentin Castravet 28,279 Super User 2025 Season 1 on at

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Workflow Approval Requests sent to a Shared Mailbox

You are correct it will apply globally to all workflows. As far as I know, there is no way to set it for each workflow without customization.

Valentin Castravet
Work: Zander ERP Services
Blog: Dynamics 365 Business Central Insights
LinkedIn: www.linkedin.com/in/valentin-c-0500a247/
October Sky 348 on at

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Workflow Approval Requests sent to a Shared Mailbox

Thanks @Valentin

Very good and simple answer. I guess this applies globally to all workflows.

I wonder if there is ability to have it apply to specific workflows. Perhaps customisation required to have something like that.
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Valentin Castravet 28,279 Super User 2025 Season 1 on at

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Workflow Approval Requests sent to a Shared Mailbox

it's possible. In the approval user setup page you have to enter each user's email address. In there simply enter the shared mailbox instead.

Valentin Castravet
Work: Zander ERP Services
Blog: Dynamics 365 Business Central Insights
LinkedIn: www.linkedin.com/in/valentin-c-0500a247/