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Dynamics 365 Community / Forums / Microsoft Dynamics RMS (Archived) / MD RMS POS change error
Microsoft Dynamics RMS (Archived)

MD RMS POS change error

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Posted on by Dangerousdee59

Oddly we had an error that made little sense. A normal transaction had occurred and two items rang up normally at $64 and change was given from $80. However the amount on the receipt said change was given in the form of a check. This has never happened before. Is it possible to be more likely a software error than a human error. Since items are barcoded and scanned into the system and cash is tendered normally. How can change be given back as a check? This made some chaos at close. We have no clue how to fix this at our store.

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  • Gerald Rothaus Profile Picture
    Gerald Rothaus on at
    RE: MD RMS POS change error

    Anything is possible. We put a man on the moon. Cell phones.

    Still probably it is a loose nut behind the wheel.

    (LOL)

    -Jerry

  • Dangerousdee59 Profile Picture
    Dangerousdee59 on at
    RE: MD RMS POS change error

    LOL I swear it was a normal transaction. But it perplexes me since none of the managers in the store have any ability to do that. If there is a glitch, I guess I am the lucky one to find it. IDIC is how I live, IDIC will probably be my undoing.

  • Suggested answer
    Community Member Profile Picture
    Community Member on at
    RE: MD RMS POS change error

    The system gives change in the default tender type normally.  But you could in theory fill in a negative amount in one of the other tender fields and it would give money back in that tender type.

    Default tender change type is set within Store OPS Manager.   Goto File-> Configuration -> Tender tab.  

    It also could be a table corruption.  you might want to check your database.  You can do this under Store OPS Admin. program.  You will have to connect to your database first.   Then click on Database menu -> Check

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