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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / How to restore deleted...
Microsoft Dynamics CRM (Archived)

How to restore deleted record ?

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Posted on by Syed_Faisal 815

Hi,

On the premise CRM, a case record is deleted, what is the best way to restore the record from back-end ?

Please help.

Regards

Faisal

*This post is locked for comments

  • Syed_Faisal Profile Picture
    Syed_Faisal 815 on at
    RE: How to restore deleted record ?

    Thanks Pravin for conforming !

  • Suggested answer
    Pawar Pravin Profile Picture
    Pawar Pravin 5,227 on at
    RE: How to restore deleted record ?

    Hi Syed,

    I'm using same managed solution and I believe it's secure to use. You can use cobalt solution to restore record.

    Regards,

    Pravin

  • Suggested answer
    bac26 Profile Picture
    bac26 2,268 on at
    RE: How to restore deleted record ?

    There is no way to "restore" the one record while keeping everything in tact.      We recommend letting people make cases inactive or canceling them but we do not give anyone but Admins the right to delete for this very reason.

  • Verified answer
    Syed_Faisal Profile Picture
    Syed_Faisal 815 on at
    RE: How to restore deleted record ?

    Thanks David,

    I got this tool but not sure how strong is this.

    www.cobalt.net/.../dynamics-crm-snapshot-how-to-recover-deleted-records

  • David Jennaway Profile Picture
    David Jennaway 14,063 on at
    RE: How to restore deleted record ?

    There are several options, each with different pros and cons. First, you'll need to find the data that was deleted; if you had auditing enabled at the time the record was deleted, then you can find the data in the audit log. If not, you'd need to restore a SQL database backup (restore it to a new database) from a time before the deletion.

    Then you'll need to recreate the case. The main options are:

    • You could just enter the data as a new case. However, this will get a new ticket number, and new createdon date
    • You can programmatically create the record, which allows you to specify the ticket number, and lets you override the createdon date (using the overriddencreatedon field)
    • You could use a hybrid, though unsupported approach. You could manually create the case in CRM, then in SQL update the ticket number field to the previous value. As stated, this would be unsupported

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