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72Our Service Module creates a customer invoice when the Customer’s RMA is closed by service. We do not want the system to create any new Invoices to Customers.
Is there a setting in Field Service that will allow us to prevent Customer Invoices from being generated when the RMA is closed? We do see a "Use SOP" option under Service Setup that is currently checked. If we uncheck this box, will this prevent the Invoices from being generated but still allow all other normal functions to continue?
Have looked at Returns Management documentation and other related documentation, but not able to get a clear picture as to the true functionality of the "Use SOP" option or anything else that will prevent an Invoice from being created when running a RMA Close.
Any help would be appreciated!
Michael
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