Values of Options set not available on Business Rule.

(0) Share

Report

Posted on by Community Member

I am on CRM 365 on-premise version v8.2 with a strange scenario where I was setting up a Business Rule. I want to add a check on an Option Set field which is using a Global Option Set, as follows

Option Set Field Details

Name: oi_opportunitytype
Schema Name: oi_OpportunityType
Display Name: xxOpportunity Type

Global Option Set Details

Name: oi_opportunitytype
Display Name: Opportunity Type

When I am trying to use the field (xxOpportunity Type) I a Business Rule I could not see the Options as below.

for the record there is another field using the same Global Option set and is working fine. I tried deleting it and recreating it with the same name but the issue still persist.

Any help on this would be appreciated greatly.

*This post is locked for comments

I have the same question (0)

All responses (11)

Answers (0)

J. See 780 on at

Like (0)

Report

RE: Values of Options set not available on Business Rule.

Hi Abdul,

My reply would seem a bit late but this might help you (and others) in the future: we encountered this error as well. It turns out that if the option set has the same name as the entity you're applying the field to, this issue happens with the business rule.

Is the field you're using the same name as your entity?

Thanks

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

RE: Values of Options set not available on Business Rule.

Thanks Iswarya,

I have created a new global option set for that field. No luck !

I tried specifying the options of that field. No luck !

I tried deleting the field and recreating it with same name. No luck !

Was this reply helpful? Yes No
Suggested answer

Iswarya 1,347 on at

Like (0)

Report

RE: Values of Options set not available on Business Rule.

Hi Abdul,

i tried your scenario , its working fine in Dynamics 365 online version. i would suggest delete history and recreate global optionset (Don't forget to publish) and Business role.

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

RE: Values of Options set not available on Business Rule.

Any suggestions why is this happening, as i am still stuck with this and the weirdest part is it is not working only for that name and I cannot use another name,

any directions would be greatly appreciated.

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

RE: Values of Options set not available on Business Rule.

Yes, I can see the options set's value in Advance Find

Was this reply helpful? Yes No
Community Member on at

Like (1)

Report

RE: Values of Options set not available on Business Rule.

Hi Abdul,

I want to confirm one last thing.

When you open advanced find we're you able to apply filter on this optionset.

Thanks

Phanidhar

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

RE: Values of Options set not available on Business Rule.

I did it, i.e. delete the old filed and recreate it with the same name again but the issue still persist. I also tried it on IE but unfortunately no Luck

Was this reply helpful? Yes No
Community Member on at

Like (1)

Report

RE: Values of Options set not available on Business Rule.

Hi Abdul,

Please try and see if this workaround helps.

Do try in a different browser.

Thanks

Phanidhar

Was this reply helpful? Yes No
Muthuraman144312 170 on at

Like (1)

Report

RE: Values of Options set not available on Business Rule.

Hi Abdul

Just try to delete the field and create a new one with same schema.

Thanks,

Muthu

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

RE: Values of Options set not available on Business Rule.

Hello Phanidhar,

Thanks for quick reply,

The field was configured as below.

Was this reply helpful? Yes No