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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Dynamics NAV Crash Sta...
Small and medium business | Business Central, N...
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Dynamics NAV Crash Start Sunddenly in All User PC (Windows 10)

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Posted on by Nilesh Gajjar 135

Hello Expert,

Sunddenly in All User PC (with Windows 10) start crash NAV 2016 version

We face same issue with multiple custom in last one week

NAV working fine before on same machine and suddenly on next day it was stop working.

It is look like some new windows 10 update not compatible with NAV 2016 Version

Total 40+ User PC face same issue (all the users from different customers)

If we restore PC with one week back restore point than it is start working.... else next option is format PC and install again everything

Below error coming in event viewer while start NAV

pastedimage1649502276683v1.png

  • Verified answer
    Marco Mels Profile Picture
    Marco Mels on at
    RE: Dynamics NAV Crash Start Sunddenly in All User PC (Windows 10)

    Thank you for sharing.

  • Nilesh Gajjar Profile Picture
    Nilesh Gajjar 135 on at
    RE: Dynamics NAV Crash Start Sunddenly in All User PC (Windows 10)

    Issue Solved

    =========

    Below Solution

    Please try the below mitigation steps:
    1. Do an online repair of the Office 365, as this will correct the security setting of these DLL after the update was done.

    2. Doing manually changes to the security settings seems to work as well, but will be reverted after some time as were notified.
    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\App Paths\excel.exe in regedit and add value to the (Default) key with C:\Program Files (x86)\Microsoft Office\root\Office16\Excel.exe.

     

    We do have updated the blog (99+) Windows Client crashes with System.NullReferenceException after Windows Update - Dynamics 365 Business Central Forum Community Forum for the same.

     

    NOTE: PG will only fix NAV 2018 and BC 14.x. Platform hotfix is contained in the upcoming May CUs (ETA 6th May).

     

    All other versions that are out of support or out of mainstream support will not have any out of band hotfix.

     

    Solution for these is to upgrade to a supported version or create a scheduled task with a script that add the registry key at startup (or something on this flavor).

    Thanks for your kind understanding.

  • YUN ZHU Profile Picture
    YUN ZHU 73,696 Super User 2024 Season 2 on at
    RE: Dynamics NAV Crash Start Sunddenly in All User PC (Windows 10)

    Hi, Is there any problem on the application server? 

    Although it's not Microsoft Docs, the information below shows that NAV2016 supports Windows 10, but I don't know which CU to start with.

       

    pastedimage1649633677434v1.png

    You can try updating CU to the latest version in the test environment.

    Released Cumulative Updates for Microsoft Dynamics NAV 2016

    https://support.microsoft.com/en-us/topic/released-cumulative-updates-for-microsoft-dynamics-nav-2016-dcc95258-9f77-7f80-4578-981cec2b2175

    If you still have problems, you can contact Microsoft support. This should still be under maintenance.

    pastedimage1649633794527v2.png

    Hope this info helps.

    Thanks.

    ZHU

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