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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Unable to reset portal...
Microsoft Dynamics CRM (Archived)

Unable to reset portal contact password

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Posted on by Jeudy Molina 172

Hello there,

We are having an issue where some support representatives are not able to reset portal contact password.

The error is: user with ID cea66105-eac8-e811-a99b-000d3a367c19 does not have Update permissions for the adx_identity_passwordhash attribute in the contact entity. 

We need to grant them access to reset portal´s passwords but at security role level, I don´t see any entity o permission related to this.

NOTE: affected users have all permission at the contact level.

20516746.Capture.PNG

Please help me.

Thank you.

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  • Verified answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 Moderator on at

    Hi,

    The error message is for the field (not entity). There is a field security enabled for the field adx_identity_passwordhash. So you need to provide access to this field for user users. Create a new Field Security Profile, update rights for this field and then add the required users/teams.

    fls.png

    Hope this helps.

  • Jeudy Molina Profile Picture
    Jeudy Molina 172 on at

    Ravi, thank you so much for your help, that solved the problem.

    Regards.

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