Change Child case to another Parent Case

(0) Share

Report

Posted on by DennisGroen

Hi,

I would like to attach a Child case to a different Parent case. On the forum I was not able to get the right information. Can anyone help me how I'm able to perform this request.

Thank you

*This post is locked for comments

I have the same question (0)

All responses (3)

Answers (1)

DennisGroen 85 on at

Like (0)

Report

RE: Change Child case to another Parent Case

Hi Kokulan,

Thank you for your inout. It helped me getting the right information on a request and being able to change the parent case.

Was this reply helpful? Yes No
Verified answer

gdas 50,091 Moderator on at

Like (0)

Report

RE: Change Child case to another Parent Case

Hi Dennis ,

If I am not wring , are you talking about multiple parent ?

There should be one parent account for each case , you can simply change the parent case lookup to change the parent.

Was this reply helpful? Yes No
Kokulan 18,054 on at

Like (0)

Report

RE: Change Child case to another Parent Case

Hi

On your child case, there is a lookup field called Parent Case, if you set the parent case to this lookup, your child case will be linked to the parent case

And when you open the parent case, it will be shown in the list of child cases

Let me know if you need any screenshots on this

Are you doing this manually or in a workflow or using other type of processes?

Was this reply helpful? Yes No