Hi,
I am facing inconsistent behaviour in terms of Email tracking using CRM for Outlook (against User/Contact)
As mentioned in this link: https://www.microsoft.com/en-us/dynamics/crm-customer-center/set-an-option-to-automatically-track-incoming-outlook-email-in-crm-for-outlook.aspx
"CRM for Outlook will try to match the email address of recipients to an email address in CRM. If it can't find a matching record, it will automatically create a contact or lead record."
So when I click on Track button the Email is tracked and the Contact is created; However if the contact is exist in CRM as User, CRM for Outlook is matching the User record and does not create a new Contact, and even if we create the contact manually, the CRM for outlook is keep matching the User record only, and ignoring the matched Contact.
in different environment sometimes Contact record Only is matched and the User record is not showing and sometimes both matched and shown as Related records.
I don't know why the Contact record is not matched if there is User record has same email address (Knowing that the contact record is owned by the same user, and the user I am using for testing is System Administrator), any one knows about how CRM for Outlook is matching records (CONTACTS OR USERS)?
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