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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Why can't we chang...
Microsoft Dynamics CRM (Archived)

Why can't we change System Status on Work Order in Field Services - Dynamics 365 app?

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Posted on by Community Member Microsoft Employee

Though I change System Status of Work Order in Field Services - Dynamics 365 app and save the record, I think the changes are not reflected it seems. If I change System Status from Open Completed to Closed Posted, in CRM Web it works, but in Field Services App it's not recognizing the event. I tried enabling auditing in CRM and changed the values on Field Services App, all the fields were logged for editing but not System Status Optionset. Does that mean Field Services Agent is not allowed to change Work Order Status?

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Why can't we change System Status on Work Order in Field Services - Dynamics 365 app?

    True, thanks, it was not defaulted to read only, but we are making this field to read only on mobile form.
    But still, mobile is not even creating an event on changing this field. I think it was made on purpose.

  • Verified answer
    Thomas David Dayman Profile Picture
    Thomas David Dayman 11,323 on at
    RE: Why can't we change System Status on Work Order in Field Services - Dynamics 365 app?

    It usually best practice for the user out on the field to update the Bookable Resource Booking from Scheduled to Completed and that some one in the Back Office to mark the Work Order as Closed-Posted. I believe that the System Status field is read only on the app?

    Please refer to this https://community.dynamics.com/crm/b/crmandunifiedservicedesk/archive/2016/08/20/field-service-work-order-theory

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