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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Chat bot for dynamics ...
Microsoft Dynamics 365 | Integration, Dataverse...
Answered

Chat bot for dynamics 365 and power app portal

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Posted on by Sumaira Noor 1,085

Hello Community Experts,

There is a requirement where we need to create a portal and add chat bot in that and we should be able to read the messages customer provides from dynamics 365

How do i achieve that

Kindly Guide

Best Regards

Sumaira Noor

I have the same question (0)
  • Verified answer
    meelamri Profile Picture
    meelamri 13,216 User Group Leader on at

    Hi,

    Please refer to the links below:

    docs.microsoft.com/.../

    joegill.com/.../

    www.inogic.com/.../

  • Sumaira Noor Profile Picture
    Sumaira Noor 1,085 on at

    Thanks a lot for the quick response mehdi

    Could i please get step by step details like

    Creating power apps portal

    Adding bot to it so that customer can contact our support

    Adding bot to dynamics 365 so that our support team can reply

    This is a new concept to me so I'm not understanding how it works

    Please guide

    Best Regards,

    Sumaira Noor

  • Verified answer
    meelamri Profile Picture
    meelamri 13,216 User Group Leader on at

    Hi,

    Creating powerapps portal:

    docs.microsoft.com/.../overview

    www.youtube.com/watch

    www.youtube.com/watch

    Adding bot to it so that customer can contact our support:

    joegill.com/.../

    Adding bot to dynamics 365 so that our support team can reply:

    joegill.com/.../

    docs.microsoft.com/.../configure-live-chat

    Virtual Agent == Chatbot

    OmniChanel == Chat with support Team

    Good Luck

  • Verified answer
    meelamri Profile Picture
    meelamri 13,216 User Group Leader on at

    I add this blog:

    neilparkhurst.com/.../

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi Sumaira,

    Power Virtual Agents allows you to build powerful chatbots that can answer questions from customers, other staff, or website or service users. Power Virtual Agents is a standalone web app as well as a standalone app within Microsoft Teams. The majority of the functionality is shared between the two. Soluzione can create a portal and add a chatbot for reading the messages customer provides from dynamics 365. We also do customization for the same.

    For more details:

    Visit: www.solzit.com/.../ or

    Contact: www.solzit.com/.../

    Regards,

    Kirti

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