Chat bot for dynamics 365 and power app portal

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Posted on by Sumaira Noor

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Hello Community Experts,

There is a requirement where we need to create a portal and add chat bot in that and we should be able to read the messages customer provides from dynamics 365

How do i achieve that

Kindly Guide

Best Regards

Sumaira Noor

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RE: Chat bot for dynamics 365 and power app portal

Hi Sumaira,

Power Virtual Agents allows you to build powerful chatbots that can answer questions from customers, other staff, or website or service users. Power Virtual Agents is a standalone web app as well as a standalone app within Microsoft Teams. The majority of the functionality is shared between the two. Soluzione can create a portal and add a chatbot for reading the messages customer provides from dynamics 365. We also do customization for the same.

For more details:

Visit: www.solzit.com/.../ or

Contact: www.solzit.com/.../

Regards,

Kirti

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meelamri 13,216 User Group Leader on at

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RE: Chat bot for dynamics 365 and power app portal

I add this blog:

neilparkhurst.com/.../

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meelamri 13,216 User Group Leader on at

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RE: Chat bot for dynamics 365 and power app portal

Hi,

Creating powerapps portal:

docs.microsoft.com/.../overview

www.youtube.com/watch

www.youtube.com/watch

Adding bot to it so that customer can contact our support:

joegill.com/.../

Adding bot to dynamics 365 so that our support team can reply:

joegill.com/.../

docs.microsoft.com/.../configure-live-chat

Virtual Agent == Chatbot

OmniChanel == Chat with support Team

Good Luck

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Sumaira Noor 1,085 on at

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RE: Chat bot for dynamics 365 and power app portal

Thanks a lot for the quick response mehdi

Could i please get step by step details like

Creating power apps portal

Adding bot to it so that customer can contact our support

Adding bot to dynamics 365 so that our support team can reply

This is a new concept to me so I'm not understanding how it works

Please guide

Best Regards,

Sumaira Noor

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meelamri 13,216 User Group Leader on at

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RE: Chat bot for dynamics 365 and power app portal

Hi,

Please refer to the links below:

docs.microsoft.com/.../

joegill.com/.../

www.inogic.com/.../

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