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Microsoft Dynamics CRM forum

Not allowed to choose categories when editing a knowledge base article

Posted on by 476

Somehow I am not able to choose categories when editing a knowledge base article. D365 responds with "You do not have permission to access these records. Contact your administrator for help.". But I am logged in as the system administrator, so priviledges can't be the problem.

This occurs only in our sandbox environment, not in production. Important difference between these environments is that we have the Microsoft Portal installed on the sandbox environment, not in production.

I need the categories to browse knowledge base articles in the portal...

Thanks for any help and suggestions!



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