web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics RMS (Archived) / Ingenico I6550--signat...
Microsoft Dynamics RMS (Archived)

Ingenico I6550--signature capture terminal--cannot get installed

(0) ShareShare
ReportReport
Posted on by leiaduva 130

We're attempting to connect an Ingenico I6550 device to process credit cards & signatures. (not debit cards) Every time we try to connect it to the POS terminal, we get this error:

Warning 946: The pin pad was not accessible. It may be locked by another application. Do you wish to continue ?

Can anyone advise me on what I can do to get this thing working??

*This post is locked for comments

I have the same question (0)
  • Ruben Garza Profile Picture
    Ruben Garza 10 on at

    Hello,

    We are RMS 2.0 certified and have successfully deployed the Ingenico 6550 with RMS 2.0. We can help you get setup if you have not resolved this issue.

    Regards,

    Ruben Garza

    ruben.garza@precisecheck.com 

  • Community Member Profile Picture
    Community Member on at

     Hi leiaduva,

    Have you installed the OPOS drivers for the device and configured it in the OPOS setup? I would recomment contacting Ingenico directly to get the latest OPOS drivers. Also make sure that you name the devices in OPOS and then create correct corresponding names for the devices in SO Manager>Database>Registers>Register List.

    Hope this helps,

     BK

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the March Top 10 Community Leaders

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics RMS (Archived)

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans