Calling a real-time service from CRT

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Hi All,

Can anybody point me how to make a real-time service call to D365 HQ from a CRT API. I need this to save additional customer fields in a new table defined in D365HQ F&O.

Thanks.

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Andreas Hofmann Microsoft Employee on at

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How real-time does this data need to be in HQ? I am asking as real-time calls to HQ can cause lots of performance and scalability issues.

If not real-time it would be better to store the data in the channel DB (CSU) and let a pull job sync these changes back to HQ every few minutes or hours...

If this is required to be real-time AND is not happening too often, you can find docs on how to make RTS calls on docs.microsoft.com.

Cheers,

Andreas

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Community Member on at

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Thanks Andreas,

I understand the concern that you mentioned here. The data is related with Customer profile and needs to be in HQ right away with the same logic when we create a customer record from eCommerce or POS in Sync mode (Async = NO in the channel functionality profile).

If i am going with a pull job, the data is updated in HQ after the pull and again needs to be pushed so that the changes are reflected in the channels, as per my understanding bidirectional sync is not supported on the same table unless I make the push to a different table with the same structure in the channel DB.

In simple words the pull will be from table X, and the Push will be on X'

Can you point me to the MSFT RTS documentation if not this one docs.microsoft.com/.../extend-commerce-data-exchange

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André Arnaud de Cal... 303,730 Super User 2026 Season 1 on at

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Question moved to the Dynamics 365 Commerce forum.

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ToddB Microsoft Employee on at

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Hi Zeg,

Please refer to the documentation previously referenced:

Extend Commerce Data Exchange - Real-time Service

Extend Commerce Data Exchange - Real-time Service - Commerce | Dynamics 365 | Microsoft Docs

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Community Member on at

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Hi Todd,

Thanks for your response.

This documentation shows a very basic example. They didn't include either how to extend OOB services or a comprehensive example showing Entity persistence to DB.

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ToddB Microsoft Employee on at

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Hi Zeg,

If you need to see a full end to end example, please check the Retail SDK. Retail software development kit (SDK) extensibility samples - Commerce | Dynamics 365 | Microsoft Docs
Retail software development kit (SDK) extensibility samples - Commerce | Dynamics 365 | Microsoft Docs

Based on this document, the EmailPreference sample that is within the SDK may help get a better idea of what is needed. It uses RTS and says it demonstrates persisting the data to both the channel DB (CRT) and to the HQ DB (the RTS code in X++)

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Community Member on at

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Hi Todd,

Thanks for the heads up. I have seen the CRT implementation of the EmailPreference sample, but didn't checked the HQ side. I will definitely review it.

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