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Microsoft Dynamics CRM (Archived)

Disabling or filter contacts from CRM into Outlook

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Posted on by Community Member

We have been installing the CRM for Outlook plugin. However, some users noticed all of their CRM contacts, about 5000 of them, have been synchronised into Outlook.

I have 2 questions here:

1. Is it possible to disable the contact synchronisation before the install?

2. If we disable the synchronisation after the install, what is the best way to identify the contacts originally come from CRM, and to remove them?

Many thanks.

Joe Chan

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BackToTheCrm on at

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Hello Joe,

I'm not sure if you can disable the contact sync before the install but you can check the Sync Filter Manager tool from XrmToolbox (http://www.xrmtoolbox.com/) : In the Users Synchronization Filters tab you can easily disable Outlook sync for selected users (I suggest you to group by Rules and disable all the My Outlook contacts rules).

For removing synced contacts check this link : https://nakedcrm.wordpress.com/2013/02/15/how-do-i-clean-up-my-outlook-contact-list-and-ensure-the-right-contacts-are-tracked-into-crm/

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Thanks.

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