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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Email a Link - Link Ch...
Microsoft Dynamics CRM (Archived)

Email a Link - Link Changed

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Posted on by Community Member

When using the "Email a Link" feature in CRM it use to be that the link was automatically active and blue. Something changed that now you have to put your cursor at end of link and tab in order to make it active. Any idea's on what possible could have changed this setting?

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  • flavia.takushi Profile Picture
    flavia.takushi Microsoft Employee on at

    Hi Nicole,

    This seems to be an Outlook configuration instead of CRM issue.

    You can check if Outlook is configured to compose messages in HTML or not.

    Please follow the procedure:

    1. In Outlook, go to File > Options > Mail

    2. In the option 'Compose messages in this format', check if it is defined as HTML or a different format like Plain Text for example.

    Please keep the format as HTML, and perform a new test.

  • Community Member Profile Picture
    Community Member on at

    COnfirmed that our email is in html format. also, this changed for all users not just one.

  • Community Member Profile Picture
    Community Member on at

    i'm having this issue now. did you fine a solution?

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