web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Resolution Type option...
Microsoft Dynamics 365 | Integration, Dataverse...
Suggested Answer

Resolution Type option set not updating with new values, Urgent!

(0) ShareShare
ReportReport
Posted on by GRedhead 270

Hi,

So I have an issue we have to update the resolution type on the case resolution, however, despite publishing a number of times I am not seeing the additional values we have added under NFF despite NFF having been added itself a couple of days ago.

And advice is appreciated as this is now an urgent update

pastedimage1652306716506v1.png

To add further to this, below marked 1 is the status reason resolved section of the case which does not match the list displayed, however, marked 2 is the resolution type on the case resolution entity, which had user management and NFF and these appeared but the rest of the added values after NFF below do not show (see screenshot above).

pastedimage1652308748791v1.png

I have the same question (0)
  • Nettsales Profile Picture
    Nettsales 20 on at

    Assuming you have done a "Publish all Customisations" without success, the other thing worth doing is to clear cache from the browser you are using just in case there is anything in there that is holding onto the old set of values.

  • Suggested answer
    GRedhead Profile Picture
    GRedhead 270 on at

    I found the issue, helps if I read Microsofts articles in full

    If you change the value in Case entity, be sure to update the value in Case Resolution entity so they match. If the values don't match, an error might be thrown. If the values don't match in the customizable dialog, the values that you specified won't display.

    docs.microsoft.com/.../modify-case-resolution-dialog

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the April Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Microsoft Dynamics 365 | Integration, Dataverse, and general topics

#1
11manish Profile Picture

11manish 85

#2
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 76 Super User 2026 Season 1

#3
Subra Profile Picture

Subra 61

Last 30 days Overall leaderboard

Featured topics

Welcome to the Microsoft Dynamics 365 forum!
Identifying an Org as CDS or Dynamics
Get batch job history log from D365 FO to Power Automate
Gross and Net Weight of Shipments feeding back into Sales Order (from External Source)

Product updates

Dynamics 365 release plans