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permissions for Create Child Cases Button

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Hi, our customer wants to disable the ability to create child cases for their agents. I cannot see the button using Ribbon Workbench and because of that, I cannot customize it. Is there any supported way to do this? Any setting in the security roles?

Xavier Villafuerte

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  • Xavier Villafuerte Profile Picture
    Xavier Villafuerte 350 on at
    RE: permissions for Create Child Cases Button

    I need glasses!. You were right @zohaibukhan

  • Verified answer
    Zohaib Uddin Khan Profile Picture
    Zohaib Uddin Khan 2,811 on at
    RE: permissions for Create Child Cases Button

    Below image is from the Ribbon workbench and 'Create Child Cases' button is available in it. You can disable this button.

    01548.Untitled1.png

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