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I hope there are others experiencing this issue or have experienced and resolved it; I have tried to find what is causing it, with no reward for my effort.
When creating an Email within Dynamics CRM 2016 (Online or On Premise) and clicking the Save & Close button, it only saves the record. In fact, the form doesn't really show that it has been saved. The only indication you receive is the Subject in the form header is updated. Clicking Save & Close does not actually close the form.
By clicking the X in the top right-hand corner, a message pops up: "Your changes have not been saved. To stay on the page so you save your changes, click Cancel." By clicking OK, the form closes and the record is displayed in the Activity view, correctly.
Now, when I reopen that Email activity and click the Save & Close button again, it works as expected: saving and closing the record.
Can anyone help me find out where the issue can lie? Thanks in advance.
Additional Notes:
There are not any workflows associated to the entity, either registered on or associated by having to create an Email activity.
There are not any plugins registered to the Email (or any Activity) entity.
There is not any JScript registered to the entity or any fields on the Email form.
There is not any custom buttons or custom JScript registered to any buttons on the Email entity ribbon.
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This option worked. However, as you mentioned, we need this option enabled.
Is there another solution?
I'm having the same problem.
I need to keep legacy form rendering on or many other errors occur on other entities.
Any solution where we could keep Legacy Form Rendering on?
Have you tried Matteo's work around! Please confirm.
Hi,
I have the same problem on CRM 2016 on Premise.
I found the cause: the "Use form legacy rendering" option active.
I need this option and for now I didn't find a solution.
If you have the same option active and you don't need it, try disabling.
Hello Narayan,
Yes, I have confirmed that it occurs in other browsers, as well. (IE and Chrome) The browser versions are compatible, in fact IE was test in compatibility mode and standard version 11.
I have also verified that the Internet Options you have suggested were checked.
I am still having the same issue.
Thanks for the suggestion!
Does it behave the same on other browsers as well? If so then a CRM issue or else a browser issue. You might have checked already but just in case, try checking the browser version and ensure it is compatible with the CRM version you have. And, make sure below options are checked in "Internet Options"; let me know if this helps please.
Disable Script Debugging
Enable visual styles on buttons and controls in webpages
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