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Microsoft Dynamics CRM (Archived)

Dynamics 365 Licensing Cost when PSA and Field Services are not in Use

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Posted on by 25
Hi,
Dynamics 365 has Field Service and Project Service modules. Both uses Resource Scheduling module for booking mechanism. However, it is also possible to use Resource Scheduling module with custom entities. My question is about licensing. If a customer wants to use Resource Scheduling without having Field Service and Project Service, what is the licensing cost?

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  • Suggested answer
    Aric Levin - MVP Profile Picture
    30,190 Moderator on at

    Hi Pradeep,

    Per MIcrosoft, you need to have the Field Service, Project Service or Customer Service apps in order to use the Universal Resource Scheduling.

    docs.microsoft.com/.../schedule-anything-with-universal-resource-scheduling

    Hope this helps.

  • Pradeep Kandel Profile Picture
    25 on at

    Thanks Aric! :) This is helpful!

  • Pradeep Kandel Profile Picture
    25 on at

    So, if we assume that a client has one of PSA, FSA or Customer Service modules and they have just one Universal Resource Scheduling license, that means they can use booking functionality on any custom entity and users who have access to this custom entity can use booking functionality and can view the schedule board to see his tasks. Is that what you mean?

    By the way, is there a separate Universal Resource Scheduling license? I was thinking Universal Resource Scheduling comes with PSA or FSA.

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